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Senior SME, Solution
4 weeks ago
Job Description
To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.
Assimilates all value stream maps and provides visualization for the entire client journey. Engages with stakeholders across the value chain, front to back, to gain an in-depth understanding of the as-is processes and pain points in order to identify potential opportunities for factors such as unit costs, labor input, process costs, economies of scale as input into MVPs and overall client journey.
Ensures best practices are analyzed and understood to see how these can be incorporated and leveraged in the target state. Identifies value and non-value added activities in the journey ecosystem. Stays abreast of best practices for relevant processes and MVPs and informs the target state accordingly.
Ensures rapid prototyping of digitized or modernized solutions together with IT and UX – this involves: Creating scope of work for development, Executing procurement management processes, Showcasing prototypes, Test and correct methods Fail Fast, Facilitates functional analysis session, Manages the stories in JIRA, ensuring that all requirements are loaded as stories and ensuring the stories are assigned to epics.
Qualifications
Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Minimum of 5 Years experience in experience in translating business and functional requirements into technical specifications to create customer solutions. Experience in managing a product incl. income statement managing people; understands the banks products, processes and systems.
Additional Information
Behavioral Competencies:
- Challenging Ideas
- Checking Details
- Conveying Self-Confidence
- Convincing People
- Directing People
Technical Competencies:
- Economic Capital Management
- Evaluating Risk Management Effectiveness
- Financial Acumen
- Risk Identification
- Risk Reporting
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