Specialist - Onboarding Engagement
4 weeks ago
Job Description
Role Purpose:
The primary objective of costumer engagement Specialist is to effectively communicate and promote our health insurance services by educating the member about the convenience and benefits of our tele-health and program within our health insurance plan.
Key Accountabilities:
1- Outbound calls;
Conduct engaging and persuasive phone outreaching targeting sample of the eligible population for the telemedicine consultation Present Tele consultations benefits and Health program focusing on the convenience and accessibility Enroll the Member to the program2- Client Education;
Offer Detailed information about tele consultation services available within our health insurance plans Emphasize tele consultations suitability for routine check ups, minor ailments, and initial consultations3- Tailored communication;
Customize phone communication strategies to resonate with diverse demographics Articulate tele consultation benefits in relatable terms to engage with potential client effectively4- Engagement and support;
Proactively engage individual via phone, addressing inquiries and encouraging exploration of tele consultation option within our health insurance plan Provide guidance and support for clients to initiate and utilize tele consultation seamlessly5- Feedback collection and documentation;
Gather feedback from individuals reached via phone regarding their awareness and perception of tele consultation services Maintain accurate records of client interactions, feedback received and campaign details
Skills
Excellent verbal and written communication skills to explain complex concepts clearly Negotiation skills Basic Analysis skills Presentation skills Medium Knowledge in using system and analysis program
Education
Bachelor's of Business Administration, Microbiology, Biochemistry or related major
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