IT Help Desk

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Arabia Full time

As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia.


Your primary responsibilities will include:

1.

L1 Service Desk Support:


  • Address and resolve user issues in a timely and customerfriendly manner.
  • Document all service desk interactions and resolutions accurately.

2.

IT Infrastructure Monitoring:


  • Monitor the client's IT infrastructure and services.
  • Take proactive response actions for alerts based on standard operating procedures.
  • Collaborate with relevant teams to ensure the stability and performance of IT systems.

3.

Major Incident Management:


  • Join major incident management calls.
  • Provide necessary support from the service desk perspective during critical incidents.
  • Work closely with other teams to ensure timely incident resolution.

4.

Operational Reporting:


  • Create operational reports detailing service desk performance and key metrics.
  • Share reports with stakeholders and contribute insights for continuous improvement.

5.

Continual Improvement:


  • Actively participate in continual improvement activities.
  • Identify opportunities for enhancing service desk processes and user satisfaction.
  • Collaborate with the team to implement improvements and best practices.

Qualifications and Skills:

  • 6 Months to 1 Year of experience in a similar role.
  • Familiarity with IT infrastructure monitoring tools.
  • Knowledge of standard operating procedures in responding to alerts.
  • Experience in participating in major incident management.
  • Strong analytical and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Ability to create and present operational reports.

Benefits:

  • Competitive salary
  • Health insurance
  • Professional development opportunities
  • Collaborative and dynamic work environment

Salary:
From ریال7,000.00 per month

Ability to commute/relocate:

  • Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have experience with Incident Management Calls?
  • This is an entry level position and only one year of experience is required in IT help desk or similar position.
  • How many years of experience do you have in IT Help desk or similar roles?
  • Please mention your Nationality
  • Please mention your Current Salary
  • Please mention your Salary Expectation

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