It-help Desk

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Qoyod Full time

Job Summary

Responsibilities:

  • Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
  • Preventive maintenance of the HW and SW according to agreed plans.
  • Perform minor software and minor hardware repairs.
  • Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
  • Maintain inventory of all IT equipment.
  • Handle all documentation for hardware and software, maintenance and problem resolutions.
  • Properly escalate unresolved queries to the next level of support or external consultant.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Perform software installations and updates.
  • Maintain accurate network documentation.
  • Help engineers from remote access for troubleshooting.
  • Set up and configure PCs, printers, peripherals and networking equipment.

Qualifications and Skills:

  • Bachelor's Degree in Information Systems, or relevant field.
  • Knowledge of windows administration and networking.
  • Experience providing desktop technical support to endusers in a business environment.
  • Excellent troubleshooting skills.
  • Excellent communication skills.
  • Language Skills: Good English (oral/written).
  • Attention to detail and good problemsolving skills.
  • Excellent interpersonal skills.

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