Customer Success Specialist
2 weeks ago
Who Are We
- We Are Foodics_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for a tech-savvy customer passionate start to join the team, you will be working in Foodics Store in the relevant city, maintaining customers' trust in Foodics as a skilled technician, troubleshooting and repairing products.
You will be supporting our walking customers in their demands and questions relevant to Foodics products, and offer advice to our customers to further improve their experience with Foodics products.
Using a customer-centric approach, you will provide and further promote Foodics and help grow their product utilization through upselling selling and cross-selling techniques.
If this opportunity excites you, hop on and #apply_nowWhat Will You Do
- Working as Customer Success Representative mainly and being able to manage accounts to fulfill all their needs, requests and requirements.
- Maintain the Retention rate at highest, and decrease the churn.
- Responsible to visit/meet client on a quarterly basis.
- Deliver a word class service for new and existing clients
- Coordination with other departments to escalate clients tickets when needed.
- Coordinate with (PS) field team for on demand support for clients
- Weekly/monthly reporting for the frequently visited reasons to upper management
- Assist on user onboarding to ensure that each customer gets the most out of your product/service.
- Helping customers to utilize the solution & to be compatible with their business needs and goals.
What Are We Looking For
- 02 years of experience in a customer interaction role
- Diploma in Business Administration or any relevant major
- Comfortable with both English and Arabic languages
- Strong commands over Ms. Excel
- Highly customer centric with excellent communication skills
- Experience with ticketing tools, CRM is preferred
- Additional certificates in Customer Handling and management are preferred
- Experience in Foodtech, Fintech, SaaS, or IT companies is a plus
What We Offer You
We believe you will love working at Foodics
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, inoffice, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of
Country Work:
We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hypergrowth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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