Support Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia DHS Arabia Full time

Responsibilities:

  • Respond to client requests for technical support in a timely and professional manner.
  • Escalate complex issues to senior support staff as needed.
  • Collaborate with other teams within DHS Arabia to resolve client issues.
  • Maintain accurate records of all client interactions in our support ticketing system.
  • Stay uptodate on new products and technologies to provide clients with the best possible support.
  • Participate in the development and delivery of training programs for clients and internal staff.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • 2+ years of experience in a technical support role.
  • Strong knowledge of Microsoft Windows and Office products.
  • Familiarity with virtualization technologies (VMWare, Hyper-V).
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problemsolving skills.
  • Familiarity with support ticketing systems (ServiceNow, Zendesk) is a plus.

Benefits

  • Housing Allowance
  • Transportation Allowance
  • Medical Insurance Level A

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