Advanced Customer Services

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Oracle Full time
Oracle Advanced Customer Services - Services Solutions Architect (Presales -Saudi B

Applicants are required to read, write, and speak the following languages: English, Arabic

Preferred Qualifications

  • Must have Presales experience, Services experience or service management is preferred
  • Project Manager experience is preferred
  • Cloud experience is preferred
  • Oracle products experience is preferred


Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term service relationships with many of Oracle's largest customers.

ACS Service Solution Architects are focussed on supporting ACS's continued growth in leading edge, large scale and complex service requirements for Oracle cloud, on-premises and hybrid engagements.


ACS Service Solution Architects have a proven track record in successful delivery of IT services for mission critical environments in major organisations.

In addition to a specialisation in the area of cloud, they possess extensive, broad-based expertise in the area of mission critical production operations, support and managed services.

They have proven experience in industry standard service management and project management best practices.


All ACS Service Solution Architects have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level, articulating service and technology solutions in terms of business value and risk.


SCOPE:

  • Location: Riyadh, Saudi Arabia
  • Geographic area of responsibility: Middle East and Africa (MEA)
  • Reports to: MEA Services Solutions Architect Director
  • Languages: Fluent spoken and written English and Arabic language capability required
  • Customer facing
  • Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers
  • Works with multiple customers across all sectors/countries in the ACS MEA region, in collaboration with Oracle ACS and Oracle crosslineofbusiness (xLoB) teams
  • Works on services related opportunities across the entire lifecycle of all Oracle cloud and onpremises products. ACS opportunities typically involve extensive Oracle xLoB collaboration, and require the ACS Service Solution Architect to work within xLoB teams covering Oracle product and services requirements across design, deployment, migration, operations/management and support
  • Works with the local ACS Sales and xLoB teams to:
  • Identify, build and win leading edge/large scale services opportunities across existing and new Oracle ACS customers
  • Build and articulate compelling ACS service solutions for each opportunity that address identified customer business needs
  • Ensure the service requirements, risks and costs associated with each ACS service proposition are fully understood and addressed
  • Assist in closing opportunities in a timely fashion
  • Assist ACS to achieve its growth targets and strategic initiatives
  • Work with appropriate Oracle Partners, i.e. resellers, SIs, partners, and alliances

RESPONSBILITIES:

  • To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the local ACS team consisting of sales representative, ACS presales and ACS delivery
  • Work with the customer, ACS management and the xLoB account teams to:
  • Understand the customer's business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
  • Gather and assess customer needs, both business and technical and translates these into ACS service solutions
  • Build and lead virtual teams associated with these large scale opportunities
  • Effectively communicate with customer to CxO level
  • Build customer loyalty through achieving a trusted advisor relationship
  • Work proactively to build and leverage an effective and extensive network across Oracle xLoBs be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
  • Collaborate effectively internally and externally to ensure effective service solution design and development
  • Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
  • Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
  • Effectively communicate and articulate the details of the service components in a proposed customer solution
  • Demonstrate a strong understanding of the services competitive marketplace to anticipate and plan for competitive threats
  • Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, product management
  • Work with ACS delivery to ensure a smooth transition from sales to delivery
  • Navi

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