Customer Service Coordinator

6 months ago

المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

Overview:
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Responsibilities**:
The primary role of this job is to provide standalone job site execution of all aspects and installations of the Cementation Products & Systems operations including equipment assembly, testing, inspection, installation, and closure. The individual in this position will also be expected to follow a specified learning plan that will include various computer-based learning modules as well as classroom training. During this phase, they may take on miscellaneous tasks as assigned by their supervisor.
- Attend classroom instructional sessions aimed at product line specific training.
- Complete assigned computer-based training as per the predetermined Learning Plan.
- Agree and work towards completion of personal objectives defined in the “Accountability Agreement” with respect to the company’s documents, crew, equipment and company assets.
- The ability to “**Stop Work**” and remove themselves from any risk and ask for clarification if safety and operating requirements are not clearly understood.
- Conduct and Supervise briefings prior to the execution of any service with everyone on the work site in accordance with Weatherford’s QHSE standards.
- Provides the planning necessary for the job including instructions to the crew and equipment used and ensures the job execution requirements are specific to the treatment reports. Provides feedback to the operations coordinator for improvements in the program.
- Preparation of the daily palletizing list - communicate same to Asset & Inventory - Material handlers
- Prepare equipment for dispatch, package and load-out
- Access customer portal - Create Advance Shipping Notifications (ASN) & Good Confirmation Code (GCC)
- Create Sales orders (SO), Delivery Tickets (DT) - within 24 hrs upon dispatching of product from inventory.
- Responsible for issuing correct Material Delivery Document (MDD) and loading notes (LN) - Ensuring that information listed on these documents are correct and reflect the intended information reflects what is on the customer Purchase Orders (PO).
- Following up with the drivers that deliver the product - ensuring that the documents are signed with its requirements and returned to the Weatherford Customer Service center.
- Provide daily load out order reports to line management.
- Follow up with customer when it comes to Purchase Orders (PO) - Cancellation (PO)
- Prepare and keep accurate paperwork on job reports, time sheets and other similar administrative forms.
- Keep accurate paperwork of equipment used and services provided to the material handlers prior to load out.
- Assist in monthly inventory physical counts
- Have a thorough knowledge of the Cementing products and services including having the ability to correctly Identify all tools and components.
- Recommend measures to improve methods, performance, and quality to increase efficiency.
- Assist in the shop and make deliveries w

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