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Call Center/monitoring Agent
2 weeks ago
Position Summary:
Decision Making:
As a Monitoring & Customer Support Specialist, you are responsible and accountable for all decisions related to the above list of responsibilities including the involvement of and the follow-up with other people that would be included in the decision-making process, and the implementation of such decisions.
Educational Background, Certifications & Technical Experience:
- Typically requires one year's work experience in a customer support role, preferably within financial services.
Proficiency in English and Arabic Languages are a must.
- Proficient in a wide range of computer software and tools, including Microsoft Office.
Role General Qualification:
- Good knowledge of the company's products, solutions and services.
- Demonstrated ability to explore and articulate technical and functional requirements.
- Ability to work in an agile environment.
- Good knowledge of the company's products, solutions, and outsourced services.
- Excellent understanding of the technical monitoring environment.
- Strong attention to detail.
- Excellent verbal communication skills.
- Works under supervision with no latitude for independent judgment.
- Consults with team supervisors to learn through experience
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