Client Service Officer
1 week ago
Handle data collection with high sensitivity of all methods: courtesy calls, call back follow up call, audit calls, and courtesy visits.
- Receive client complaints and call back data, communicate and follow up with concerned stakeholders to ensure client satisfaction.
- Record accidents at clients' premises and identify root causes in order to avoid their reoccurrence.
- Assist Quality Manager in analyzing collected data and transforming it into useful information such as client preferences, nonrenewal trends, competitors' insights, and sharing with internal stakeholders to enhance the operational efficiency and service excellence.
- Follow up on nonrenewed clients with the purpose of gaining them back and share the information that led them to leave with both technical and sales departments.
- Report and address nonconformities with concerned HODs and CSM from previous internal and external audits.
- Generate and handle the distribution of Quality Certificates to clients.
- Implement the client feedback system by requesting written feedback and testimonials through various media.
- Maintain data entries and data integrity on Rentokil-Boecker systems.
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
Customer Service: 1 year (preferred)
Language:
- English (preferred)
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