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Engineer, External Interface Iii
2 weeks ago
JOB DETAILS:
- Position Title & Grade:
Engineer, External Interface
- Reports to:
Superintendent, Performance Monitoring
- Department & Function:
Production Planning & Economics
- Job Code:
- 13 February OVERALL JOB PURPOSE:
The responsibility of External Interface Engineer is to ensure seamless communication and co-ordination between External (such governmental sector, customers, and stakeholders) & internal organization functions disciplines in order to meet the exchange of information with external interfacing parties and entities required as obligations.
The primary objective of External Interface Engineer is to achieve alignment between internal and external interfacing parties and entities, in compliance with internal policies working with legal and teams looking after customers satisfaction.
- 3.
JOB DIMENSIONS:
**Key Dimensions: **Direct/Total
**TBC
**Budget: **TBC
- 4.
KEY ACCOUNTABILITIES:
**Description
**Performance Indicators
Responsible to sustain high MSHEM and Quality standards.
Safety
Monitors and assess all market and customer information and feedback where appropriate and ensure keeping a record of all queries and customer complains.
Builds and maintains close working relationships with internal and external parties to ensures that is provided by coordinating partners and customer visits.
Participates in the production quality of special internal or external studies to provide focused data either by Interfacing with internal and external parties production quality queries or contributing of product samples requested from the customers.
Monitor, control & manage documentation requested by HQ with legal adviser. For example, follow-up on marketer queries and submit to Production Quality Committee (PQC) if required or needed.
Communication
Assists and identify customers issue and participate with investigation team to develop the solution in order to communicate with partners and feedback and to keep the products quality as well.
Communicate with different level of the organization such as MWSPC for over duties and responsibilities, Audit department to close any finding.
Follow up governmental requirement direct or indirect throughout HQ.
Communication
Present MPC products and plant to visitors, and facilitate the external visitors to Director
Communication
Reviewing production schedules, processes, specifications, and related information
Compliance
- 5.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Frequent contact with immediate superior. Frequent contacts at various levels within MPC/MWSPC, and with his counterparts
**6.
Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY):
Carry out tasks in accordance with general guidelines and established policies and professional standards. Will carry out duties with minimum daily supervision from superior.
**7.
QUALIFICATIONS, EXPERIENCE & SKILLS:
Qualification:
Bachelor's degree in Industrial Engineering or similar.
Experience:
5 years' experience or High school with 10 years' experience in mining\oil\ petrochemical industry.
Experience with enterprise software solutions and large, complex organizations.
Skills:
Fluent in written/spoken English.
Skilled in interpersonal skills
Skilled in customer service and relation filed.
Marketing interface Techniques
Strong understanding of customer and market requirements.
Expertise with Excel and PowerPoint, Ability to develop and deliver presentations.
Strong interpersonal and communication skills.
**8.
High performance behaviours:
- High Engagement and Business Involvement
- Communication
- Attention to detail and timely deliverables.
Approvals/noted:
**Noted: Job Holder
Engineer, External Interface
Signature
Date
Approval:
Line Manager
( Dept. Manager/Function Head **)
Manager, Production Planning & Economics
Signature
Date
**Approval: Human Resources
HR Director
Signature
Date
**Approval: President
President
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