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Learning & Development Specialist
2 weeks ago
In this role, you will design, develop, implement, and evaluate training and development programs to improve individual, team, and organizational performance
You will be responsible for
- Conduct training needs analysis using surveys, consultations with managers, industry trends and assessment results acquired from Talent Management team
- Design functional and behavioral training programs; create training manuals, online learning modules, and course materials
- Facilitate and deliver training programs using various instructional design techniques
- Track effectiveness of the training programs and create report stating ROI of programs to present the same to top leadership team
- Maintain internal Learning Management Systems
- Prepare training budget, monitor maintenance of record and reports of expenses
- Coordinate enrollment for training programs and track completion of mandatory onboarding training programs
- Develop a knowledge development plan to enable knowledge sharing and collaboration within teams
- Support employees in creation of Personal Development Plan and guide managers to enable Personal Development process for their team members
- Collaborate with external facilitators and consulting organizations for delivering training and workshops within the allocate budget
- Organize tasks and implement policies, processes, procedures, forms and tools
- Identify opportunities for continuous improvement of processes and practices taking into account leading practices
- Escalate problems to ensure case/issue is closed efficiently and in a timely manner
- Support peers across the organization when needed to perform their duties
- Perform any other activities as and when required
- 0-2 years of experience in Learning & Development within Tourism/ Hospitality industry (Specialist)
- A bachelor's degree in Industrial / Organization Psychology or Business Administration with Human Resources specialization or equivalent is preferred
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