East Region Manager

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Tangent International Full time
James is recruiting for TAWAL, and is looking for an East Region Manager position based in the KSA.

Job Description:

  • Manage the available resources to ensure the proper and correctness of delivering the contractual obligations and achieve the desired PODs.
  • Put the general guidelines and governing rules for the team & ASPs to have smooth and effective O&M work.
  • Facilitate and standardize teams & ASPs work by providing the needed templates and reporting forms.
  • Monitor PIN monthly PMR progress concerning its various aspects (physical, WFMS and PIN visibility) and take the corrective actions whenever any deviation is noticed.
  • Monitor TTs resolution to ensure the contractual SLA is being met as well as other network KPIs.
  • Perform periodical analysis of TTs to review the quality of RTTS inputs (Root Cause & Repair Details), also to find out the repetitive equipment faults and plan for the repair.
  • Follow up the repetitive failure's permanent solutions with teams & ASPs.

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