Current jobs related to Customer Delivery Manger - Riyadh, Ar Riyāḑ - Rapiscan

  • Senior Product Strategist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About Delivery Hero SEDelivery Hero SE is a leading local delivery platform operating in 70+ countries worldwide. We are a fast-paced and agile organization that values customer satisfaction, partner loyalty, and rider wellbeing.Job SummaryWe are seeking a highly talented Senior Product Strategist to join our team in Riyadh, KSA. As a key member of our...

  • Logistics and Delivery Professional

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DSM Grup Full time

    About DSM GrupDSM Grup is a dynamic and agile company with a strong focus on e-commerce and logistics. With a presence in multiple countries, we strive to provide exceptional customer experiences and drive business growth through innovative solutions.Job SummaryWe are seeking a highly skilled E-commerce Operations Specialist to join our team in Dubai. As a...

  • IT Service Delivery Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

    Job Summary:Wipro Technologies is seeking an experienced IT Service Delivery Manager to lead the delivery of IT services and ensure they meet the needs of the organization. The successful candidate will be responsible for coordinating communication between IT and other departments to ensure seamless delivery of services.Key Responsibilities:Service Delivery:...

  • Product Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About UsAt Delivery Hero, we're on a mission to revolutionize the way people access food and other essential services. As the first Saudi Food delivery App in the region, Hungerstation has been a pioneer in this space since 2012. Today, we enable users to browse the largest selection of restaurants and supermarkets in KSA, with over 35,000+ options...

  • Project Delivery Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dell GmbH Full time

    Project Manager, Professional Services ExpertDell GmbH is seeking a highly skilled Project Manager, Professional Services Expert to join our Services Project and Program Management team within Professional Services. The ideal candidate will have a proven track record of delivering complex projects on time and within budget, and will be responsible for...

  • Senior Product Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at Delivery Hero SE. As a key member of our product organization, you will be responsible for driving the development and launch of new products and features that meet the evolving needs of our customers.Key ResponsibilitiesProduct Vision and Strategy: Develop and maintain...

  • SAP Service Delivery Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Invenio Business Solutions Full time

    About Invenio Business SolutionsWe are a leading global SAP solutions provider serving the public sector and offering specialist skills in media and entertainment. Our team brings deep expertise combined with advanced technologies to enable organizations to modernize and run at the speed of today's business.Job SummaryWe are seeking a highly skilled Service...

  • Delivery Expert

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IBM Full time

    About the RoleWe are seeking a highly skilled Delivery Expert to join our team on the Integration portfolio side, focusing on Cloud Pak for Integration. As a key member of our Expertise Connect (EC) Team, you will work closely with clients to provide customized technical assistance and expertise in the assigned IBM Product.Key ResponsibilitiesTechnical...

  • Service Delivery Manager

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sellanycar Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Sellanycar. As a key member of our organization, you will be responsible for driving successful business outcomes through strategic partnerships and strong negotiation and soft skills.Key Responsibilities:Client Satisfaction: Manage client relationships, ensuring high...

  • Senior Backend Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About HungerstationHungerstation is a leading food delivery platform in the Middle East, established in 2012. With a vast selection of restaurants and supermarkets, we strive to provide an exceptional customer experience.Job DescriptionWe are seeking a highly skilled Senior Backend Engineer to join our team in Riyadh. As a key member of our engineering team,...

  • Customer Operations Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia oilandgas Full time

    About the RoleWe are seeking a highly skilled Customer Operations Manager to join our team in Riyadh. As a key member of our customer support unit, you will be responsible for implementing global and hub customer support strategies, optimizing operational excellence, and driving customer satisfaction in the sales process.Key ResponsibilitiesStrategy and...

  • Service Delivery Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sellanycar Full time

    Service Delivery ManagerAt Sellanycar, we're seeking a seasoned professional to lead our service delivery team. As a Service Delivery Manager, you'll be responsible for ensuring our clients receive exceptional service, managing projects, and driving business growth.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and...

  • Customer Service Representative

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    About The OpportunityTo achieve desired customer satisfaction by ensuring satisfactory response to customer interaction.Handle customer interactions through ticketing, inbound, and outbound voice contact.Escalate unresolved complaints appropriately.Update the existing database with changes and status of each customer query/resolution.Ensure satisfactory...

  • Customer Operations Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ABB Schweiz AG Full time

    About the RoleWe are seeking a highly skilled Customer Operations Manager to join our team at ABB Schweiz AG. As a key member of our organization, you will be responsible for implementing global and hub customer support strategies, optimizing operational excellence, and driving customer satisfaction in the sales process.Key ResponsibilitiesStrategy...

  • Senior Technical Delivery Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Arabia Full time

    Job ResponsibilitiesOversee the delivery of technology solutions to drive business growth and efficiency.Manage integrations to enhance operational performance and productivity.Ensure the successful implementation of business requirements through efficient techniques and high-quality standards.Facilitate communication with stakeholders to identify areas for...

  • Customer Service Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Service Delivery Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Securera Full time

    Job SummaryThe Service Orchestrator plays a pivotal role in the successful delivery of services to our customers' subsidiaries. As the onsite focal point for customer Cyber Security Service, this role requires a unique blend of technical expertise and project management skills.Key ResponsibilitiesAccept and coordinate security incidents assigned to the...

  • Customer Operations Manager, Riyadh

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ABB Full time

    About the Role:This position plays a crucial role in addressing global challenges and empowering sustainable solutions at ABB. As a key member of the team, you will be responsible for implementing global and hub customer support strategies, optimizing operational excellence, and enhancing customer satisfaction in the sales process.Key...

  • Customer Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia MENAISCO Full time

    Job Title: Customer Operations ManagerWe are seeking a highly skilled Customer Operations Manager to join our team at MENAISCO. As a key member of our organization, you will be responsible for managing all commercial activities, customer support, and administration of customer engine and module Shop Visits.Key Responsibilities:Manage customer satisfaction,...

  • Service Delivery Manager

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sellanycar Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Sellanycar. As a key member of our organization, you will be responsible for driving successful business outcomes through strategic partnerships and strong negotiation and soft skills.Key Responsibilities:Client Satisfaction: Manage client relationships, ensuring high...

Customer Delivery Manger

3 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rapiscan Full time

Overview:

Overview of Role
Supporting the PM of the project with customer facing program management processes/communication.


The Customer Delivery Manager will be responsible for developing and maintaining strong customer relationships and ensuring that projects are delivered to site in line with our contractual obligations.

The CDM will work with the Project Manager assigned to the project to deliver and align all local requirements for the installation, and Commissioning Process.

Supporting the PM of the project with customer facing program management process.

Responsibilities:

  • Work with the Assigned Project Manager (in the factory) to communicate with the customer end user.
  • Prepare and deliver the Civil Work Requirements documents to the customer.
  • Work with the PM to approve all site drawings.
  • Communicate the delivery schedule with the clients and manage their expectations.
  • Manage the pre installation requirements of each system.
  • Work with the customer to align the schedule of the cranes, forklift etc for the installation.
  • Visit the Site to review site status and approve civil works prior to install.
  • Address all IT requirements by the customers in order to complete a quick and fast integration.
  • Document a process for integrating x ray systems with third party software used by our client base.
  • Handover the Project to the service team and support with ongoing IT/Integration requests.
  • Management of Distributors and Sub Contractors.

Document the Project including:

  • Maintaining the Project Plan (Gantt Chart)
  • Reporting and consolidating all Project related documentation.
  • Working with the Rapiscan Logistics Manager to ensure all shipping documentation is accurate and approved within the related Project Milestones.
  • Work with the identified Installation and Training Team to ensure that all availability, travel, planning, labour and other resources are in place to complete the Project.
  • Manage the Installation at Site including:
  • Manage Customer expectations including installation timeframe.
  • Ensure completion of Project Plan including Estimate to Complete.
  • Work with other installation OEM Vendors such as Varian Medical Services.
  • Manage handover to the Customer including completion of Final Acceptance Corrective Actions.
  • Achieve Factory, Site and Final Project Acceptance in conjunction with the QA Team.
  • Customer Delivery Manager will be expected to interact with all Rapiscan Systems departments and adopt a hands on approach where required to ensure a project is delivered on time and on Budget.

Experience & Attributes:

  • A competent communicator with excellent written and oral communication skills. Able to articulate both the Product and Process to any Customer or Project Stakeholder.
  • Experience of managing multiple projects throughout the Project Lifecycle.
  • Knowledge of IT and electronic or complex multidisciplined systems.
  • Ideally managed installations of equipment Projects
  • Be prepared to travel to Project Sites or location for short periods to conduct acceptance activities, if required.
  • Dealt with Multi Agency, diverse Sub Contractors and/or complex Government End User/Customer at Site and throughout a Project Lifecycle.

Qualifications:

  • IT/Software Degree or background.
  • Ideally APMP or similar PM professional qualification or PRINCE2 qualified.
  • Preferably Degree or HND educated in Electrical or Electronic Engineering discipline.
  • Ideally with additional background in H&S, ILS, QA or Process Development.
  • Fluent in the Arabic language is essential.