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Customer Service Representative

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Worldwide, Inc. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Front Office Operations: Ensure the smooth operation of the front office, including check-in, check-out, and room assignments.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a cohesive and efficient service delivery.
Requirements
  • Customer Service Experience: Previous experience in a customer-focused industry, with a proven track record of delivering exceptional service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with guests and colleagues.
  • Problem-Solving Skills: Ability to anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Ability to work collaboratively with other departments to ensure seamless service delivery.
  • Technical Skills: Proficiency in hotel management systems and software, with the ability to learn new systems quickly.
What We Offer

As a Guest Service Agent at Hilton Worldwide, Inc., you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.