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IT Service Delivery Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

Job Summary:

Wipro Technologies is seeking an experienced IT Service Delivery Manager to lead the delivery of IT services and ensure they meet the needs of the organization. The successful candidate will be responsible for coordinating communication between IT and other departments to ensure seamless delivery of services.

Key Responsibilities:

  • Service Delivery: Develop and implement service level agreements (SLAs) to ensure IT services are delivered efficiently and effectively.
  • Communication: Coordinate communication between IT and other departments to ensure seamless delivery of services.
  • Leadership: Provide leadership, guidance, and supervision to IT service delivery staff.
  • Relationship Management: Develop and maintain relationships with customers, ensuring customer requirements are met.
  • Process Improvement: Monitor and report on service delivery performance to identify areas for improvement.
  • Resource Management: Develop and manage budgets for IT service delivery, and ensure resources are allocated effectively.
  • Policy Development: Develop and implement policies and procedures to ensure consistent and streamlined IT service delivery.
  • Technology Adoption: Encourage the adoption of emerging technologies to continually improve IT service delivery.
  • Incident Management: Manage the service desk, incident management, problem management, change management, and release management.
  • SLA Management: Monitor service level agreements (SLAs), identify opportunities for improving service delivery, and prepare budgets.

Requirements:

  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Strong leadership and management skills to lead IT service delivery staff.
  • Ability to develop and maintain relationships with customers.
  • Experience in developing and implementing service level agreements (SLAs).
  • Knowledge of IT service management processes and frameworks.