Hospital Delegate Services
2 weeks ago
Role Purpose:
Key Accountabilities:
- High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department's procedures and standards
- Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it's provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with mínimal intervention of team leaders.
- Team Support
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Contribute to the team positively
- Providers' compliance
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they always deliver such standards to the members.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff
- Complaints management
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions
- Relationship building
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To coordinate with provider relation on a recognition mechanism for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework
- Professional appearance and commitment
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.
Skills:
- Customer service, front desk
- Multicultural with interpersonal and communication skills, excellent planning
- Commercial skills in combination with service focused mindset
Education:
Business, Marketing, Healthcare or related field
-
– Hospital Delegate Services Mega
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full timeJob Description Follow customer service procedures as outlined in the manual to comply with the department's procedures and standardsFollow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that...
-
Hospital Delegate Services Mega
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full timeFollow customer service procedures as outlined in the manual to comply with the department's procedures and standards Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided...
-
Hospital Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cigna Full timeJob ObjectivesRoles & Responsibilities:Provide a high level of customer service taking into consideration that members always have an urgent requirement and are looking for instant and immediate action.Follow customer service procedures.Maintain a thorough knowledge of network of hospitals, products and services so that customers are provided with accurate...
-
Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Operational Services Worldwide SA Full timePosition Snapshot:Title: Medical DelegateLocation: Riyadh, Saudi ArabiaFull-TimePosition Summary:The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their...
-
Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Operational Services Worldwide SA Full timePosition Snapshot:Title: Medical DelegateLocation: Riyadh, Saudi ArabiaFull-TimePosition Summary: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits and their...
-
Visa Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Center Full timeeducationBachelor's or Associate's Degree/Diploma in Hospital Administration or any related discipline required.Required experiencesOne (1) year of related experience with Bachelor's Degree or three (3) years with Associate's Degree/Diploma is required.Other requirements (certificates) Saudis only.A valid driver's license is required.
-
Executive Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Full timePosition Snapshot:Title: Executive Medical DelegateLocation: Riyadh, Saudi ArabiaFull-TimePosition Summary:The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits...
-
Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Operational Services Worldwide SA Full timeNestlé Nutrition, a leading company within the Nestlé Group, strives to improve people's lives by offering science-based nutrition products and services tailored to specific nutritional needs.Our portfolio comprises renowned brands like Nestlé and Gerber for maternal and infant nutrition, PowerBar and Musashi for performance nutrition, and Jenny Craig for...
-
Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Full timeMedical DelegatePOSITION SNAPSHOTLocation: RiyadhCompany: Nestlé NutritionFull-timeBachelor's Degree (Medicine, Nutrition) 2 years of experience***Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life...
-
Patient Services Specialist I
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Security Forces Hospital Program Full timeJob Title: Patient Services Specialist IDirect and instruct regarding to in-patients and referral, contributed by Security Forces all services, and care offered as well as the health care Hospital Program (SFHP).Education and Licensure: Bachelor Degree in Hospital Administration, Health Education, Health information Management or any related...
-
Chief, Contracts Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeProvides professional consultations in all activities associated with all KFSH&RC administrative contracts, structuring and negotiating contracts including dispute resolution.Essential Responsibilities and Duties:Offers the Hospital administration with both qualitative and quantitative techniques, recommendations and solutions for assessing the impact of...
-
Director, Services Marketing
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeResponsible for developing and implementing marketing strategies to promote Hospital's services.Essential Responsibilities and Duties:Develops insights into the relationship between the number of academic opportunities available and sales potential, while keeping brand image in consciousness.Establish a detailed implementation plan and take into...
-
Executive Medical Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Nestle Full timeMedical Delegate ( Female )POSITION SNAPSHOTLocation: Abha, Saudi ArabiaCompany: Nestlé Nutrition / WyethFull-timeBachelor's Degree (Pharmacy, Medicine, Nutrition) 2 years of experience***Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the...
-
Supervisor, Ophthalmology Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeResponsible for the overall operation of the Ophthalmology Service.Essential Responsibilities and Duties:Manages, plans, organize and monitors operation of the clinic. Effectively measures, manages and reports the productivity of staff and recommends resource allocation adjustments.Recommends and implements information systems to enhance the workflow and...
-
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeProvides high level support to CTO in leading the overall administrativeoperations and activities of the Corporate Transformation Office and organizesthe administrative systems of the division as assigned. Acts as a source ofexpert to the CTO on a variety of administrative matters upon request.Essential Responsibilities and Duties: Organizes, administers and...
-
Specialist, Contracts Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeCoordinates with concerned departments in the preparation of bid documents including development of specifications, terms, and conditions. Ensures that contractual and governmental rules and regulations are complied. Follows up on all transactions related to projects and contracts as directed by the director.Essential Responsibilities and Duties: Liaises...
-
Specialist, Contracts Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeCoordinates with concerned departments in the preparation of bid documents including development of specifications, terms, and conditions. Ensures that contractual and governmental rules and regulations are complied. Follows up on all transactions related to projects and contracts as directed by the director.Essential Responsibilities and Duties: Liaises...
-
Senior Radiology Sectional Representative
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeReceives work assignments from Supervisor, Support Services. Supervises the daily functions of Sectional Representatives throughout the department and assists in delegating assignments to Radiology support services staff. Arranges & organizes the special procedures and bookings.Essential Responsibilities and Duties:Assists in supervising the daily activities...
-
Riyadh, Ar Riyāḑ, Saudi Arabia Manhattan Group Full timeWe are searching for an experienced leader in the hospitality industry with a proven track record in growing hotel portfolios across multiple Middle Eastern countries? We are seeking a highly skilled individual to fill the role of Growth, Capabilities, and Development Hospitality Manager.Key Responsibilities: Spearhead the expansion of hotels portfolio in...
-
Executive Assistant
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timePerforms special work projects, studies and administrative tasks as assigned. Develops proposals and recommends implementation of modifications and Hospital improvement to maximize the operating efficiency of areas related to the section/department/etc.Essential Responsibilities and Duties:Assists in reviewing and preparing budget, reports, correspondence,...