Hospital Delegate
2 weeks ago
Roles & Responsibilities:
- Provide a high level of customer service taking into consideration that members always have an urgent requirement and are looking for instant and immediate action.
- Follow customer service procedures.
- Maintain a thorough knowledge of network of hospitals, products and services so that customers are provided with accurate information constantly.
- Regularly and timely highlight all problems/challenges/obstacles that may occur in daily communications with the respective hospital or members so that corrective actions can be taken promptly.
- Highlight opportunities and contribute in improving our procedures, technology and service.
- Perform the job as an ambassador ensuring to represent the best image.
- Handle, record and report customer complaints with empathy and take all possible actions to resolve the issues to their fullest satisfaction
- Monthly report stationary and marketing materials and make sure to notify the concerned department in case of running low of them.
- Ensure that SLA between respective hospital and the insurance provid is always respected and CCHI standards are strictly met in terms of patient's protection, regulation and quality of services.
- Ensure that office, desk and personal appearance is at the highest level of cleanliness, order and professional look.
- Play a mentoring role for the hospital staff through coaching, training and effective communications and report feedback to line manager on monthly basis
- Ensure the hospital front desk staff are handling our members according to the set guidelines and procedures.
- Regularly ensure and report the satisfaction of admitted members.
REQUIREMENTS:
- Associate Diploma or a New BS graduate with similar experience.
- Good command of both Arabic and English Language.
- Experience in Insurance field is preferred.
Competencies:
Customer service
Problem Solving
Complaints handling
Interpersonal skills
Communication skills
Stress Management
Please be advised that in order to service the customer base, the shift requirements are Sunday to Thursday working a split shift pattern - 9am - 1pm and 5pm to 9pm.
Location:
Habib hospitals branches in Riyadh (Olaya, Rayyan, Takhasusi)
About Cigna
Cigna Corporation exists to improve lives.
We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve.
Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
-
Hospital Delegate Services
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full timeRole Purpose:Key Accountabilities:High level of customer service and professionalism Follow customer service procedures as outlined in the manual to comply with the department's procedures and standards Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. Maintain a thorough knowledge of all departments,...
-
– Hospital Delegate Services Mega
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asterix Communications Full timeJob Description Follow customer service procedures as outlined in the manual to comply with the department's procedures and standardsFollow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that...
-
Hospital Delegate Services Mega
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full timeFollow customer service procedures as outlined in the manual to comply with the department's procedures and standards Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided...
-
Visa Delegate
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Center Full timeeducationBachelor's or Associate's Degree/Diploma in Hospital Administration or any related discipline required.Required experiencesOne (1) year of related experience with Bachelor's Degree or three (3) years with Associate's Degree/Diploma is required.Other requirements (certificates) Saudis only.A valid driver's license is required.
-
Executive Assistant
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timePerforms special work projects, studies and administrative tasks as assigned. Develops proposals and recommends implementation of modifications and Hospital improvement to maximize the operating efficiency of areas related to the section/department/etc.Essential Responsibilities and Duties:Assists in reviewing and preparing budget, reports, correspondence,...
-
Deputy Chief Transformation Officer
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timePlans, organizes, develops, and leads the activities of Corporate Transformation Office (CTO), and building brand and relationships. Promotes extensive collaboration and integration across identified functions to drive organization forward in a changing healthcare ecosystem.Essential Responsibilities and Duties:Provides advanced leadership and guidance to...
-
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeProvides high level support to CTO in leading the overall administrativeoperations and activities of the Corporate Transformation Office and organizesthe administrative systems of the division as assigned. Acts as a source ofexpert to the CTO on a variety of administrative matters upon request.Essential Responsibilities and Duties: Organizes, administers and...
-
Food and Beverage Supervisor
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Riyadh Hotel and Residence Full timeA Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. What will I be doing?As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to...
-
Director, Travel, Tourism, Hospitality or
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia APCO Worldwide Full timeFounded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East, Africa and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and...
-
Banquets Supervisor
2 months ago
Riyadh, Ar Riyāḑ, Saudi Arabia DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate Full timeA Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets. What will I be doing?As a Conference and Banquet Operations Supervisor, you are responsible for supervising Conference and Banqueting operations...
-
Senior Radiology Sectional Representative
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeReceives work assignments from Supervisor, Support Services. Supervises the daily functions of Sectional Representatives throughout the department and assists in delegating assignments to Radiology support services staff. Arranges & organizes the special procedures and bookings.Essential Responsibilities and Duties:Assists in supervising the daily activities...
-
Staff Nurse 1
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full timeClinical: Is accountable for utilising the nursing process, appropriate tools, evidence based knowledge, empathy and compassion in the assessment, planning, implementation and evaluation of nursing care for individual patients, while considering the individuals holistic needs and in accordance with scope of practice, hospital policy and procedure....
-
Banquets Supervisor
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Hilton Full timeBanquets SupervisorA Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.What will I be doing?As a Conference and Banquet Operations Supervisor, you are responsible for supervising Conference and...
-
Head of Empo Governance
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeOversees portfolio, program and project governance across the organization and ensures governance controls andgating processes are effectively managed and applied all Enterprise Project Management Office (EPMO)Governance & Reporting department Activities. Develop and Maintain Portfolio, Program, Projects standards,processes and tools.Essential...
-
Staff Nurse 1
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time**Key Accountabilities & ResponsibilitiesClinical: Is accountable for utilising the nursing process, appropriate tools, evidence based knowledge, empathy and compassion in the assessment, planning, implementation and evaluation of nursing care for individual patients, while considering the individuals holistic needs and in accordance with scope of practice,...
-
Staff Nurse 1
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time**Bachelor's degree in Nursing - SCFHS Nurse license classified as (Specialist). BLS Certified (ACLS, PALS, NALS dependent on unit requirement) - 1 year internship for Saudi Nurses with BSN.Key Accountabilities & ResponsibilitiesClinical: Is accountable for utilizing the nursing process, appropriate tools, evidence based knowledge, empathy and compassion in...
-
Staff Nurse 1
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full timeJob Qualifications:Minimum or Required Bachelor's degree in Nursing (country equivalent) with minimum GPA (4 out of 5) SCFHS nurse license classify as (Specialist) Country specific nurse license BLS Certified (ACLS, PALS, NALS dependent on unit requirement) Home Country equivalent Board Certifications must be maintained when appropriateExperience 1 year...
-
Staff Nurse 1
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Abdullah bin Abdulaziz University Hospital Full time**Key Accountabilities & ResponsibilitiesClinical: Is accountable for utilising the nursing process, appropriate tools, evidence based knowledge, empathy and compassion in the assessment, planning, implementation and evaluation of nursing care for individual patients, while considering the individuals holistic needs and in accordance with scope of practice,...
-
Ophthalmic Assistant I
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeAssists in the daily operation of the Outpatient Ophthalmology Clinic. Provides patient care that complies with established standards and performs a variety of technical ophthalmic procedures.Essential Responsibilities and Duties:Overlooks the booking and scheduling of patients for the Ophthalmology Operating Room and the minor record requests, and maintains...
-
Epmo Governance
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full timeOversees the overall management of Enterprise Project Management Office (EPMO) overall activities andfunctions to achieve its mission, goals, objectives and to enhance its existing systems, process and productivityEssential Responsibilities and Duties:Reviews and confirm selected portfolio aligned to the Organization strategic objectives and utilization...