![TalPods](https://media.trabajo.org/img/noimg.jpg)
Junior Technical Support
2 weeks ago
We are looking to hire a junior-level engineer for this role for one of our partners, one of Saudi's most successful and large construction-based, fin-tech companies, Backed by the largest VC firms on a rapid expansion.
What We Offer:
-
Exciting Opportunities:Collaborate with VC-backed, fast-growing tech companies. You'll work alongside some of the industry's hottest players, potentially shaping the next unicorn.
-
Agile Environment: Dive into an Agile and dynamic work setting. Surround yourself with brilliant minds, constantly learning and growing.
-
High-Quality Deliverables: Your work matters. Deliver excellence as you contribute to cutting-edge projects.
-
Remote Flexibility: Enjoy a full-time position compatible with the GCC time zone, allowing you to work remotely.
- Join us at TalPod and be part of a team that thrives on excellence, innovation, and growth. Lets build awesome software together
Requirements:
- A bachelor's degree in a relevant field (e.g., computer science, information technology) or equivalent work experience.
- A strong technical aptitude and exceptional problemsolving abilities.
- Outstanding communication skills both written and verbal.
- Demonstrated patience and empathy when assisting internal users with technical challenges.
- Familiarity with relevant hardware, software, and operating systems.
- The ability to work effectively both independently and collaboratively as part of a highperforming team.
- Strong multitasking abilities to handle multiple internal user inquiries simultaneously.
- Prior experience with customer support software or ticketing systems is advantageous.
- Relevant certifications or training in fintech technologies or products may be required based on company offerings.
Responsibilities:
- Collaborate closely with the product team to communicate user feedback and issues, ensuring alignment between user needs and product enhancements.
- Occasionally assist external customers with technical inquiries and issues, ensuring they receive exceptional support and solutions when needed.
- Actively listen to internal user descriptions of technical problems and employ relevant questioning techniques to gather comprehensive information and accurately diagnose issues.
- Guide internal users through systematic troubleshooting steps and deliver prompt resolutions.
- Maintain a profound understanding of company's extensive range of fintech products, services, and software.
- Utilize your knowledge to address internal user inquiries, resolve technical issues effectively, and contribute to product improvements.
- Accurately document internal user interactions, issues, and resolutions within our dedicated customer support system or knowledge base to facilitate future reference.
- Share relevant insights and feedback with the product team to inform product development.
- Collaborate seamlessly with crossfunctional teams to resolve complex internal user issues and ensure transparent communication with internal users regarding the progress of issue resolution.
- Provide clear and concise basic training and guidance to internal users on the usage of our FinTech products and software to enhance their overall experience.
- Actively gather valuable feedback from internal users on our products and services and share internal user insights and recommendations with the product team to drive continuous improvement and innovation.
- Stay at the forefront of fintech industry trends, emerging technologies, and product updates, and leverage your knowledge to enhance technical skills, provide advanced support, and contribute to product enhancements.
- Uphold strict adherence to company policies, servicelevel agreements (SLAs), and robust security protocols during all internal user interactions.
- Strive relentlessly to achieve outstanding internal user satisfaction.
- Uphold a positive and helpful demeanor, ensure timely issue resolution, and conduct followups to confirm internal user satisfaction.
- Should have exceptional communication skills, both written and verbal while demonstrating patience and empathy when assisting internal users with technical challenges.
- Should have the ability to work effectively both independently and collaboratively as part of a highperforming team.
- Should have strong multitasking abilities to handle multiple internal user inquiries simultaneously.
- Prior experience with customer support software or ticketing systems is advantageous.
- Relevant certifications or training in fintech technologies or products may be required based on company offerings.
Compensation:
- We pay globally competitive market salaries in USD.
-
Expert L2 Technical Support Engineer
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia CodeNinja Full timeResponsibilities: Provide expertlevel technical support and troubleshooting for Microsoft enterprise solutions, including Exchange, Microsoft 365 services, File Servers, and Active Directory. Diagnose and resolve complex technical issues independently, utilizing advanced troubleshooting techniques and best practices. Collaborate with crossfunctional teams...
-
Junior Accountant
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia LogSparkle Full timeThis is a full-time remote role for a Junior Accountant. The Junior Accountant will be responsible for various day-to-day tasks associated with accounting, including financial data entry, reconciliation, invoice processing, and expense analysis. The Junior Accountant will assist in preparing financial reports, supporting audits, and maintaining accurate...
-
Junior Information Technology Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Woodston Personnel Ltd. Full timeWoodston Personnel have an excellent opportunity for a Junior Information Technology Specialist with a client in KSA.Our client is seeking a motivated and innovated Junior Information Technology Specialist to join their team.As a Junior Information Technology Specialist, you will work closely with the IT team to provide technical support and assistance to...
-
Technical Support
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full timeResponsibilities: Capable to support these operating systems Windows, Mac, Linux Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia MS Pharma Injectable Full timeCompany: MS Pharma – KSA Industry: Pharmaceuticals Job Location: Riyadh, Saudi Arabia Career Level: Junior (With some experience in the field) Date Posted: Ref. Number: You must first log in before applying to jobs. Responsible for Issuance of engineering documentation and SOPs in a timely manner and in accordance with GMP.Main Responsibilities: Optimize...
-
Junior Technical Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Case In Point Full timeLocation:Riyadh, KSA.Project Duration:1 year, subject to extension.Years of Experience: 2-5 years.Language Requirements: Fluency in both Arabic and English (written and spoken).Scope: The scope of this project encompasses the implementation, integration, and migration of a Loan Management System (LMS) primarily utilizing Temenos Transact AA T24. It begins...
-
technical support coordinator
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saint Gobain Full timeThe Technical Support Coordinator is a typical problem solver & a team player able to coordinate the Commercial Team's requestsIn different regions to provide the support utilizing all available resources.The Technical Support Coordinator is detailed and able to commit to discussion, agreements, tasks and deadlines by deliveringProjects identified as...
-
IT Technical Support Supervisor
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Alfanar Full timeEducational qualifications: Bachelor's degree in information technology, computer, or related field. Training courses or professional certifications such as CompTIA A+, ITIL or MCSA may enhance the profile.Technical Experience: Previous experience in IT and network support. Previous work as a technical support technician or technical support supervisor is an...
-
Operations Support
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full timeJob Purpose:Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information....
-
Operations Support
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Financial Support Services Company "SANID" Full timeAct as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected.Provide excellent support service and response at all times with accurate provision of information. Coordinate for...
-
Technical Support Agent
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Uxbert Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job youre looking for. is Saudis #1 private event ticketing and experience booking platforms in terms of technology, features,...
-
Technical Support Agent
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?We are looking for a Technical Support Agent who plays a crucial role in providing technical assistance and resolving customer issues related to a company's...
-
Technical Support Engineer
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full timeMozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting institutional AI knowledge within Mozn and the region.:As a Technical Support...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia شركة تدارك الانشائية للمقاولات Full timeTechnical Support Specialist Qualifications/Skills Excellent problemsolving and troubleshooting skills- .The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Vendor relations. Basic knowledge of networking principles and operating...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full timeJob Purpose:Rewaa Technology Company is seeking a Technical Support Specialist for a Tamheer position, to assist our customers with technical problems when using our products. Technical Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be...
-
Technical Support Engineer
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia ASWAT Full timeWe are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team.**About ZIWO:ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.Technical/Interpersonal Competencies: Knowledge of Object-Oriented Programming (OOP) Outstanding customerservice skills and a dedication to the...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Klues Full time+3 years of experience in technical support, with diversified experience in both software and hardware, especially in systems like cameras and networks.Proficiency in Excel for data management and analysis, and in PowerPoint for creating impactful presentations.Excellent report writing skills, with the ability to clearly document technical issues and...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SolexPlus Full timeResponsibilities: Administer contact centre technology and communication tools including voice and nonvoice channels. Provide effective installation, maintenance, and support for communication, telephony and IP network equipment. Support home agents along with the companys contingency plan. Proactively maintain facilitybased telephone and communication...
-
Project Engineer Junior
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sisco Jobs Full timeJob Title: Project Engineer JuniorLocation: DohaReporting to: Project ManagerJob Summary:As a Junior Project Engineer you will be an integral member of the Infrastructure Project Management team. This position involves assisting in the monitoring and management of project designs and budgets and providing leadership to construction engineers. Your role will...
-
Technical Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rewaa Full timeJob PurposeWe are looking for a Tamheer Trainee (training program for six months) as a Technical Support Specialist. You will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer experience....