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Digital Operation
2 weeks ago
The day to day includes operating digital tools, collecting client's requirements, communicating with internal teams, managing different teams of freelance workers.
Additionally, the Assistant/Associate will participate in strategic product management activities to enhance product functionality.Requirements:
- Previous experience (preferred): (13 years)
- Bachelor's degree is a must, preferred specializations include Operations Management, Information Systems, Management Information Systems, Industrial Engineering.
- Account management and client servicing
- Team building and management
- Process improvements and optimization
- Professional communication and interpersonal skills
- Planning and organizing
- Conflict resolution
- Problem solving
- Data analysis
- Innovation and creativity
- Customerorientation
- Resilience and stress tolerance
- Strategic Thinking
- Selfdrive
- Operational excellence
- Dedication, commitment and high sense of ownership
- Proficiency in Arabic and English (both spoken and written)
- Knowledge of web development is a plus
Duties and Responsibilities
- Collecting client's requirement and translating them to actionable plan
- Communicating with client and internal stakeholders
- Setting Servicelevelagreements as needed
- Issuing invoices for clients and following through payments
- Participating in setting the product\service strategy
- Managing freelancers tasks and communicating work assignments and providing the needed briefing\tools\materials for freelancers to perform their job
- Drafting and enforcing policies and procedures
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