Head of Customer Experience
1 week ago
Join the Sweater Revolution as our Head of Customer Experience (CX)
Location:
Riyadh, Saudi Arabia
Employment Type:
Full-time
Who We Are:
At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.
Your Role:
As the Head of CX, you'll be the champion of our customers' journey, steering our team to deliver exceptional service at every touchpoint.
Key Responsibilities:
Strategy and Vision:
Develop and implement a comprehensive CX strategy that aligns with Sweater's goals and values.
Team Leadership:
Lead and mentor the CX team, fostering a culture of excellence and empathy.
Data-Driven Insights:
Utilize customer feedback and data analytics to enhance service quality and customer satisfaction.
Innovation:
Identify and implement innovative solutions to elevate the customer experience.
Continuous Improvement:
Regularly assess and refine customer touchpoints to ensure an outstanding experience.
Tech-Savvy Approach:
Leverage technology to streamline processes and improve customer interactions.
Requirements:
What You Bring:
-
Experience: Proven track record (5+ years) in leading customer experience teams, preferably in a tech or service-oriented industry.
-
Leadership: Strong leadership skills with the ability to inspire and motivate teams.
-
Analytical Mindset: Excellent analytical skills to interpret customer behavior and feedback.
-
Communication: Exceptional communication skills, both in Arabic and English.
-
Innovation:
A creative thinker with a knack for finding new ways to delight customers.
-
Tech Fluency: Comfortable using and implementing technology solutions to improve CX.
Benefits
Why Join Us?
Impact:
Play a key role in shaping the future of car care in the region.
Growth:
Be part of a dynamic and fast-growing startup environment.
Culture:
Work in a supportive, inclusive, and innovative atmosphere.
**Ready to Drive the Change?
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