Customer Experience Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia RedBox Technologies Full time

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team.

RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and convenience to our customers across the country.

As the Customer Experience Manager, you will be responsible for ensuring customer satisfaction and loyalty.

You will lead a team of customer service representatives and be the main point of contact for customer inquiries and escalations.

Your role will involve monitoring customer feedback, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.


Responsibilities:

  • Lead and manage a team of customer service representatives.
  • Oversee customer inquiries and ensure timely and effective resolution.
  • Monitor customer feedback and implement improvements to enhance the customer experience.
  • Analyze customer data and trends to identify opportunities for increased satisfaction and loyalty.
  • Collaborate with crossfunctional teams to implement customercentric initiatives and programs.
  • Develop and maintain strong relationships with key customers and stakeholders.
  • Stay uptodate with industry trends and best practices to ensure a competitive edge in customer experience.
  • Experience in the logistics or ecommerce industry is a plus
  • Oversee overall customer satisfaction

Requirements:

  • Bachelor's degree in business administration, marketing, or a related field.
  • Proven experience in managing customer experience or customer service teams.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving and decisionmaking abilities.
  • Ability to analyze data and draw meaningful insights to drive customer satisfaction.
  • Proven ability to develop and implement customercentric initiatives.
  • Ability to thrive in a fastpaced and dynamic environment.
  • Customerfocused mindset with a strong commitment to delivering exceptional service.

Benefits

  • Private Health Insurance
  • Performance Bonus


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