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Field Service Engineer I- Intern

3 months ago

Dhahran Compound, Saudi Arabia oilandgas Full time
Role Objective:

In this role you are expected to lead the ICT and IIoT Services and Contractsand ensure smooth operation of Facilities Management contracts, connectedservices and service projects. You must demonstrate a drive to meets contractualrequirements and exceeds customer expectations in terms of performance and behaviors.Self-starter and individual with are key to fit in this role

Key Responsibilities:
  • Deliver Contract Scope, Project Commissioning, Technical Consultancy to Customer
  • Reach objectives in terms of contract performance, billable hours, productivity, and process compliance
  • Support Team in ICT related technical issues covering Network, Software, Cyber Security and Virtual Machines
  • Delivery of agreed services on time, within scope, and within budget
  • Maintains customer's satisfaction at acceptable levels, and resolves customer satisfaction issues
  • Reviews VOC feedback and takes appropriate proactive actions
  • Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
  • Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
  • Ensures service contracts, additional works and small service projects are resourced properly
  • Actively discourage silo mentalities and attitudes
  • Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
  • Where applicable, ensure fire and security industry codes and standards are upheld
  • Perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature
  • Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other service technicians
  • Provide technical training, coaching, and work direction to other service engineers and technicians and subcontractors
  • Programming and engineering capabilities should also be superior and specific in nature to warrant the leadership level
Key Skills & Qualifications:
  • Education - Electrical OR Electronics OR Software Engineering graduate with minimum of 4-8 years' experience
  • ICT Alignment - Professional level understanding IT networks & policies. Expertise in VMware. Understanding Cloud Computing and SAAS/CAAS concepts. Understanding of IIoT Concepts. Understanding of Microsoft AZURE & Cyber Security.
  • Financial Skills - The ability to understand financial data at contract level and identify appropriate actions indicated by variances to ensure key metrics are achieved
  • Operational Analysis - The ability to obtain relevant information on operational issues from multiple sources, think broadly about those issues and recognize trends/possible cause-effect relationships
  • Execution - The ability to mobilize resources and develop and implement action plans / control mechanisms to achieve desired results and deliver on commitments. Expertise in communicating, negotiation and implementing process
  • Customer Relationship Management - The ability to build and maintain effective relationships with customers based on trust and mutual understanding
  • Coaching and Developing Others - The ability to enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance, and collaboratively discussing improvement strategies
  • Drive for Results - The ability to demonstrate energy and determination to achieve results and improvement by overcoming obstacles, remaining effective despite setbacks and challenging current thinking
  • Core Business Understanding - Experience and Expert Level Understanding in Building Management System, Fire Alarm System, Access Control System, CCTV. Understanding of HVAC Control and Smart Buildings. Excellent Honeywell and industry-based programming & troubleshooting skills in above mentioned systems and IT networks. Excellent Honeywell product knowledge
Technical Skills:
  • Good Knowledge in Networking, Virtual Machines and Server Machines
  • Network configuration and requirements understanding
  • Cyber Security Requirement and Implementation understanding
  • Understanding of LAN/WAN environments and troubleshooting skills
  • Expert well skills on Honeywell BMS Software's (EBI, CoachAx, DVM, MaxPro)
  • Intermediate understanding of Honeywell Product Lines in Building Management Systems, Access Control, CCTV, Fire Alarm System
  • Expert well skills on with multi line Honeywell Controllers (XL5000 series controllers, CP Open Controllers, Temaline Controllers)
  • Intermitted well skills on with in Fire Alarm systems (i.e. XLS Series, NFS Series, Esser 8008, IQ8 CM, Flex-ES)
  • Good Knowledge of CCTV, NVR, DVR and Access control system
  • Commissioning experience in BMS, Fire Alarm, Access Control & CCTV
  • Good Understanding of Engineering Codes (Saudi Building Code, ASHRE, IBC, NFPA, Saudi Aramco GIs)
  • Good Knowledge of implementation of Control Logics and Sequence of Operation (BMS, Fire Alarm System)
  • CCNA Preferred
  • CCNP Preferred
  • ITIL Certified Preferred
  • LEED Certified Professional preferred
  • CEM Certified Preferred
We Value:
  • Attentive learner
  • Commitment
  • IT skills
  • Planning skills
  • Time Management
  • Teamwork
  • Excellent communication skills in English and Arabic
  • Problem Solving attitude
  • Proficient in using Microsoft Office products
  • Should be a Saudi national.
  • Should not have been employed or registered in GOSI for the last six months.
  • Should not be currently employed.
  • Should not have previously participated in the Tamheer program
Additional Information
  • JOB ID: HRD905525
  • Category: Customer Experience
  • Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia

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