End-user Support

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Black Pearl Full time

Job Information:

Industry

  • TechnologyCity
  • RiyadhCountry
  • Saudi ArabiaZip/Postal Code
  • 11564Number of Positions
  • 1 Our Client, a regional IT services specialist in Digital, Business Applications, Managed Services, Cloud, Security and Infrastructure, is currently looking for an Enduser support Arabic Speaker for Riyadh Location

Other responsibilities will include but not limited to:

  • **Resolution of end-user-related issues*
  • Password or login problems,
  • New account activation,
-
Providing user account management and administration

  • Moving files and accounts on servers if needed,
  • Changing account privileges,
  • Adding, deleting, or changing account attributes,
  • Mail box size increase using Veritas Enterprise Vault
- **EUC system testing and upgrading*
  • Testing and integrating new or upgraded technology plus software,
  • Upgrading standard desktop hardware, printers, etc.,
  • Upgrading standard desktop software like MS Office Page 18 of 11
  • Upgrading operating system to Windows 10/1
  • Updating security features,
  • Replace hardware parts.
- **End-user incident logging, resolution and coordination until resolution (i.e. print servers, printers, laptops, desktops)**
Requirements:
To be considered for this role, you must meet the following criteria
-
Minimum 2-3 years of experience as an End-user support
-
Should have a bachelors degree in Engineering Background
-
Fluency in Arabic is a must
Saudi nationals are also welcome.
Full Time OpportunityShould have at least 1 years of work experience in KSA

  • Attested Degree Certificate is a must.

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