IT Support Administrator

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Blue Hat HR Services Full time

Job Description of

IT Support Administrator

Job in brief


Are you an experienced, enthusiastic, highly challenging
IT Support Administrator with work experience in an IT company, then you are the one we are looking for? This is an excellent opportunity for your growth with a leading construction company that has huge growth potential.

Preference would be given to Saudi national or with transferrable iqama.


Serves a single point of contact for end users to provide support and maintenance within the organization's desktop computing environment.

To ascertain recurring problem areas and report to the management to take timely corrective measures.

Key Responsibilities

  • Provide a single point of contact to the Company for their IT related system issues to avoid multiple contact points, minimize system
- downtime, and increase user productivity, by ensuring fast turn and around time.

  • Analyze reported problems and provide solution over the phone to the users' satisfaction enabling them to resume their work with minimum
- disruption.

  • Followup unresolved problems, establish estimated downtime, and inform the users of the delay enabling them to reorganize their productive time.
  • Monitor and maintain call statistics using the software tools available and inform the LM / Department head of the noticed trend of the business, propose changes required which will enable management to evaluate the situation and take corrective measures.
  • Ensure escalation and other sectional procedures are maintained, and periodically inform management if the procedures need changes to cope with the changing business needs of the end users.
  • Coordinate with other IT section, external system vendors and ensure Service level agreements are met which will assist the section to provide quality service to all the users.
  • Conduct research on desktop products in support of PC procurement and development efforts.
  • Write technical specifications for purchase of PCs, desktop hardware and related products.
  • Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot enduser workstations and related hardware and software to deliver required desktop service levels.
  • Assess the need and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and all other PC components.
  • Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers.
  • Ensure that physical desktop connections (i.e., RJ45 Ethernet jacks, RJ11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • If necessary, liaise with thirdparty support and PC equipment vendors.

Required Qualification / Experience / Skills:

  • Degree or Honor's would be advantageous (12+3 or equivalent)
  • Relevant certifications would be preferred.
  • Minimum of 3 years' experience in the IT industry as a customer support engineer dealing with WAN and LAN networks.
  • Excellent technical knowledge of PC desktop hardware / internal components.
  • Extensive Knowledge of Windows desktop environment (Windows 7, 2008 Server environment, Office 2010 / 2013), Microsoft Exchange, Active Directory, VPN / LAN connectivity and configuration.
  • Experience in Desktop imaging and hosting.
  • Handson hardware troubleshooting experience.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Able to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationshipbuilding skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in userfriendly language.
  • Understanding of the organization's goals and objectives.
  • Analytical and problemsolving abilities, with keen attention to detail.
  • Selfmotivated and directed, with the ability to effectively prioritize and execute tasks in a highpressure environment.
  • Experience working in a teamoriented, collaborative environment and strong customerservice orientation.

Job Location:
Neom, Saudi Arabia


Type of Employment:
Permanent / Full time

Salary:
SAR /month

  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **Administrative Support** NEOM The Line Administrative Support will provide leadership support and keep the office running smoothly and efficiently. He will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and...


  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    Administrative SupportNEOM The LineAdministrative Support will provide leadership support and keep the office running smoothly and efficiently. He will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and...


  • المملكة العربية السعودية, Saudi Arabia Atkins Full time

    **Creative Design - who are we?** Are you a driven administrator/business support looking to work with an award-winning in-house creative and digital team? Do you thrive working in a fast paced and varied environment? Are you pro-active in establishing quality relationships? We are a multi-discipline, talented team of over 90 people, including UX/UI...


  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • المملكة العربية السعودية, Saudi Arabia Ronin Ltd. Full time

    Location: Saudi Arabia **Salary**: 8,000-14,000 SAR/month Summary: We are seeking an organized and dedicated individual to join our team as an Administrative Support - Document Controller. This role is vital in providing flexible business support to ensure the successful delivery of projects and work streams within specified timeframes, maintaining...


  • المملكة العربية السعودية, Saudi Arabia Via Medica Intl Full time

    **Via Medica International Healthcare** is looking for an **Administrative Support Staff **to join our team for our upcoming project in **KSA.** **Qualifications**: Must have a Bachelor's Degree **Responsibilities**: - 1. Provide administrative, clerical, and customer assistance. Greet customers, prepare required paperwork, process payments, answer...


  • المملكة العربية السعودية, Saudi Arabia DAWSON Full time

    **JOB TITLE: F-15 Administrative Support** **SUMMARY**: **Location: This position is in the Kingdom of Saudi Arabia.** **DUTIES AND RESPONSIBILITIES**: - Receptionist - Scheduling appointments - Word processing - Calendar maintenance - Filing - Answering phones - Pickup and delivery of official distribution - Proper processing of travel clearance to...


  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Administrator

    3 weeks ago


    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **Administrator** NEOM The Line Administrator will provide leadership support and keep the office running smoothly and efficiently. He will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel. Completes a...


  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • المملكة العربية السعودية, Saudi Arabia Sensetime Full time

    **Immediate Hiring** **Job Title: Administrative Manager** **Location: KSA** **Position Type: Full-time** **Preferred : KSA National** **Job Description**: We are looking for an Administrative Manager for our office in KSA - Riyadh, he / She will play a crucial role in ensuring the smooth and efficient operation of our administrative functions, he/She...


  • المملكة العربية السعودية, Saudi Arabia JASARA PMC Full time

    **Role Purpose**: Support the Head of Product Support Office and the Welfare Service Division in daily administration duties and preparation of periodic and as needed reports in support of the organizational objectives. **Key Responsibilities**: - Serves as administrative assistant to the Head of Product Support Office by providing or overseeing reception...


  • المملكة العربية السعودية, Saudi Arabia Dynamic Staffing Services Full time

    Apply **CONTRACT ADMINISTRATOR** - 4-7 Years - Saudi - Sat Nov 25 2023 - | Vacancy Code : 136198 Industry : Oil & Gas, Total Vacancy : 1 - To work as a Contract Administrator. **Knowledge & Qualification**: - Bachelor Of Engineering / Diploma of Engineering in any Discipline - Minimum 7 years’ out of which 4 years in Oil & Gas Gulf Experience in Post...

  • IT Administrator

    2 weeks ago


    المملكة العربية السعودية, Saudi Arabia شركه العالمي للاغذيه Full time

    إسم الجهة:شركه العالمي للاغذيهمسمى الوظيفة الشاغرة:IT administratorمجال العمل:- تقنية المعلومات - الشبكات - عرض كل الوظائف في هذا التصنيف ]مكان الوظيفة:- بريدة - منطقة القصيمتاريخ الإضافة: 29/05/2023المهام...


  • المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **Administrative Assistant** NEOM THE LINE Administrative Assistant will provide leadership support and keep the office running smoothly and efficiently. He will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and...


  • المملكة العربية السعودية, Saudi Arabia El Seif Full time

    Answering phones and responding to client requests and enquiries. - Managing and updating company databases. - Keeping track of inventory and ordering supplies. - Maintaining financial, employe, and client records. - Draughting and mailing customer correspondence and newsletters. - Organising events, scheduling meetings, and making travel arrangements. -...


  • المملكة العربية السعودية, Saudi Arabia El Seif Full time

    Answering phones and responding to client requests and enquiries. - Managing and updating company databases. - Keeping track of inventory and ordering supplies. - Maintaining financial, employe, and client records. - Draughting and mailing customer correspondence and newsletters. - Organising events, scheduling meetings, and making travel arrangements. -...


  • المملكة العربية السعودية, Saudi Arabia Norconsult Telematics Full time

    ID: 1981 | 1-2 yrs | Saudi Arabia | careers Join Our Team! Are you a motivated Saudi individual looking to gain hands-on experience in administration? We have the perfect opportunity for you! **Internship Details**: - Duration: 6 Months **Requirements**: - Saudi national - Fresh graduate - Strong communication (English and Arabic) and organizational...


  • المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full time

    **About AtkinsRéalis** Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-leading professional services and project management company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data, and technology to transform the world's...


  • المملكة العربية السعودية, Saudi Arabia UNICEF Full time

    **Job no**: 565058 **Contract type**: Fixed Term Appointment **Duty Station**: Riyadh **Level**: G-5 **Location**: Saudi Arabia **Categories**: Administration UNICEF works in some of the world's toughest places, to reach the world's most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across...