Customer Service Officer

1 week ago


Jeddah, Makkah Province, Saudi Arabia Gboard Full time

Primary Responsibility and Accountability

  • Coordinates with team members on daily basis to follow up on ongoing tasks and ensure the closure of cases after followups with the concerned departments and customers.
  • Ensure all customer inquiries are rightfully attended on time and in the best way possible.
  • Traces all ongoing complaints by the procedures making sure that all related departments are working on the cases to close all steps effectively.
  • Updates reports for the upper management on all solved and ongoing claims.
  • Collect signed delivery notes from logistics and share it with customers.
  • Plan and implement customer experience research and measurement, such as NPS, CSI, etc.
  • Maintain deepened ties with current clients thru relationship building strategies.

Minimum Qualifications/Experience

  • Bachelor's degree in Business Administration, or a related field.
  • Proficient in MS Office and ERP software.
  • English and Arabic are a must.
4. 1 to 3 years proven work experience in a customer service role.

Salary:
ریال4, ریال5,000.00 per month

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