Sales Support Executive

1 month ago

Johannesburg, Gauteng, Saudi Arabia Givaudan Full time

Administrative Tasks:

  • Maintain accurate and up-to-date customer records and sales documentation.
  • Coordination and execution on sample receipt & delivery courier
  • Manage and update the customer project system
  • Follow through on essential tasks and actions from the Key Account Manager's customer meetings.
  • You will be the backup and admin for the Key Account Manager.
  • You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion.
  • You will be liaising with inter departments Regulatory, Customer Care, Technical, Pricing team and system Power-users on a daily basis to action the tasks.
  • You will Maintain and Update the Customer portfolio database
  • Management and submission of key documentation for the customer within the internal systems
  • Become the Key/super user of Givaudan systems
  • Follow up on and update projects & general requests
  • Track credit management queries
  • Assist with compiling and submitting the Forecast information from the customer

Sales Support:

  • Assist in submitting and preparing monthly sales reports
  • Coordinate with internal teams to ensure timely and accurate order processing.
  • Monitor and report on sales performance metrics.
  • Contribute to the development of sales team
  • You will participate in flavour training and tasting sessions.
  • You will be responsible for project management, pricing, data management and general commercial responsibilities.
  • Therefore, systematic, organized and conscientious abilities are essential.
  • Manage customer queries and internal coordination with multi-functional teams both locally & globally.
  • Ability to work both independently and proactively are key.

Pricing:

  • Pricing co-ordination with the Givaudan pricing teams regional
  • Update customer price lists and respond to price queries & quotation requests
  • Responsible for the maintenance of all pricing files according to portfolio

Customer Engagement:

  • Assist in managing and maintaining relationships with customers
  • Respond to customer inquiries promptly and professionally.
  • Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business
  • Management, initiation and tracking on customer projects via Givaudan Project system
  • Responsible for communication and co-ordination on the project to the customer teams and internal teams
  • Manage customer project sample requests from Sampling and coordinate with the Technical teams

You?

  • Are you someone who wants to grow and shape your world? Who excels being in a culture where you are part of a creative team environment? Who wants to collaborate with teams who are as passionate as you are? Then join us and impact your world.

Your professional profile includes:

  • Diploma/Degree and 5 years working experience in a similar role
  • Advanced level of Excel certificate to be provided upon request
  • Experience in customer relationship management
  • Good project management capability
  • Exposure working in an international/multinational company
  • Experience working in a matrix organisation and with remote teams
  • Good communication and business writing skills

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