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Forwarding Sales Manager
2 months ago
Minimum Requirements:
- Bachelor's degree or relevant Post Graduate Qualification preferred.
- At least 5 to 10 years of Sales Experience in the International Freight Forwarding Industry.
- Strong understanding of air and sea forwarding processes, regulations, and requirements.
- Excellent communication and negotiation skills.
- Proficiency in MS Office and CRM systems; CargoWise CW experience is advantageous.
- Ability to thrive in dynamic environments and manage stress effectively.
- Critical thinking and problem-solving abilities.
- High level of motivation and sales orientation.
Duties and Responsibilities:
New Business Development:
- Generate personal new Forwarding sales to meet annual trade lane volume targets.
- Identify and cultivate relationships with potential prospects to increase market share.
- Coordinate new business accounts secured by the FSM and assess potential opportunities within the inter-company pipeline.
Communication and Liaison:
- Act as a liaison between internal departments, international partners, and clients to ensure effective resolution of issues and adherence to client requirements.
- Communicate regularly with foreign and domestic offices, department managers, and upper management regarding service quality and related issues.
Sales Planning and Execution:
- Define and quantify new Air & Ocean Forwarding targets in collaboration with BD Commercial and Trade Lane teams.
- Develop and execute sales plans to achieve growth objectives, supported by comprehensive monthly, quarterly, and yearly reports.
Standard Operating Procedures SOP and Proposals:
- Prepare SOPs and Forwarding Rate Proposals based on customer requirements to ensure quality and profitable service delivery.
- Work closely with the management team and operating staff to implement SOPs and maintain service standards.
Relationship Building and Diplomacy:
- Build strong rapport and credibility with clients through a consultative approach.
- Exercise diplomacy in resolving customer inquiries and issues, maintaining integrity and ethical standards.
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