Service Receptionist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Motors Europe Full time
Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Job Title: Service Receptionist

Job Description

Responsible for answering all incoming telephone calls, satisfying customer inquiries in a courteous and efficient manner, arranging appointments, and conducting pre- and post-service follow-ups.

Responsibilities
  1. Receive guest inquiries either personally or through telephone and direct inquiries or telephone calls to the appropriate parties as necessary and determine if the inquiries can be handled by the receptionist and satisfy the customers' reason for calling if possible.
  2. Conduct pre- and post-service follow-up and assist the Service Advisors in contacting customers whose vehicles are scheduled for maintenance check-up or services.
  3. Answer all incoming service department calls according to the company's policies and good telephone etiquette and take the message or inquiries and route them to the concerned associates or staff for resolution or mitigation.
  4. Assist the service advisors in contacting guests/customers whose vehicles have been serviced to inform them that their vehicles are ready for delivery or pick-up.
  5. Take written messages for occupied personnel and notify them as soon as possible regarding pending issues or arrange appointments for the guests if the meeting does not take place.
Qualifications
  1. Minimum: Diploma in Automotive or Equivalent.
  2. English Language: Basic knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  3. Minimum 1 year experience as a receptionist.
  4. Great organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  5. Strong attention to detail and accuracy in all aspects of work.
By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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