Customer Experience Manager
3 days ago
- Develop and execute effective sales strategies to increase revenue and market share
- Set sales targets and monitor performance against KPIs
- Identify new business opportunities and market trends
- Identify the gaps in terms of selling skills and ensure catering the needs for optimal results
- Ensure all communication channels of call center
- Coach call center staff through challenging customer service issues
- Analyze call center data and prepare reports for management
- Evaluate staff effectiveness and performance annually or on an at-need basis
- Lead team meetings and give presentations to executives
- Develop monthly, quarterly and annual call center goals and action plans
- Prepare work schedules to ensure sufficient coverage
- Create personnel and supply budgets for approval
- Proactively oversee call customers & tele sales to follow up on upcoming treatments and book future appointments
- Promote existing and new services, aligning offers with customer needs
Qualifications :
- Bachelor's degree in Business Administration or Public Administration
- Professional certification required: Customer Experience "CX"
- Mid-Senior level
- Full-time
- Staffing and Recruiting
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