Customer Experience Manager
3 days ago
About This Opportunity:
As a Customer Experience Manager at Alrajhiinvestments, you will play a crucial role in ensuring that our customers receive exceptional support and service. Your responsibilities will include providing technical on-site support, assisting at sales demos, and giving product training to partners and end-users.
Your Key Tasks:
- Identify and troubleshoot technical issues related to Barco hardware and software
- Collaborate with cross-functional teams to resolve customer complaints and concerns
- Develop and implement strategies to improve customer satisfaction and loyalty
- Conduct regular analysis visits to gather insights and feedback from customers and partners
- Analyze data and provide recommendations to improve business processes
What We're Looking For:
- Minimum 3 years of experience in a technical customer environment, preferably in the visualization/entertainment industry
- Strong knowledge of hardware, software, and networking technologies
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Proven track record of improving customer satisfaction and loyalty
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