Customer Experience Strategist
2 days ago
Avensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.
Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all touchpoints within the company. This role involves driving strategic initiatives to boost customer satisfaction, loyalty, and overall experience.
Mandatory Requirements:
- At least 5 years of experience in customer service or customer experience management, with a minimum of 2 years in a leadership position
- A proven track record of managing customer service teams and improving customer satisfaction metrics
- Retail industry experience is mandatory, particularly in electronics division
- E-commerce & Digital Experience is highly desirable
- Develop and implement customer experience strategies that align with the company's objectives and vision
- Lead the customer experience design and innovation to ensure consistent and exceptional interactions across all channels
- Analyze customer feedback, market trends, and competitive landscapes to recommend improvements in customer service and experience
- Collaborate with marketing, operations, and product teams to create customer-centric campaigns, programs, and experiences
-
Customer Experience Strategist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Devoteam International Full timeAbout the Role:We are seeking a seasoned Customer Experience Strategist to join our team at Devoteam International. In this pivotal role, you will drive meaningful change and foster a customer-centric culture within the organization.As a key member of our cross-functional team, you will be responsible for developing comprehensive CX strategies and roadmaps...
-
Customer Experience Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full timeJob DescriptionTaab Group is seeking a skilled Customer Experience Strategist to lead our contact center operations in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role is critical to...
-
Digital Experience Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia HUED Full timeWe are searching for a Digital Experience Strategist who can drive business growth through user-centered design solutions.The ideal candidate will have expertise in designing high-fidelity interfaces, transforming experiences people have with technology, and thinking beyond the screen when it comes to experience.This role involves collaborating with...
-
Riyadh, Ar Riyāḑ, Saudi Arabia Michael Page Full timeCustomer Retention and Loyalty StrategistWe are seeking a skilled Customer Retention and Loyalty Strategist to develop and execute loyalty program strategies that enhance customer engagement and retention in Riyadh, Saudi Arabia.Key responsibilities include:Developing and implementing customer retention and loyalty strategies.Analyzing consumer and usage...
-
Customer Experience Liaison
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time**Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...
-
Customer Success Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full timeWe're seeking a Customer Success Strategist to join our team in Riyadh, where you'll be responsible for driving customer success and delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your...
-
Client Experience Strategist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lean Technologies Full timeAbout the RoleThis is an exceptional opportunity to join our team as a Client Experience Strategist, where you will play a key role in shaping the direction of our Application Dashboard.You will be responsible for defining, prioritizing, and managing the product roadmap to ensure seamless integration with user needs, compliance requirements, and company...
-
Customer Success Strategist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full timeAbout the RoleWe are seeking a skilled Customer Success Strategist to join our team at Unifonic Inc. In this role, you will be responsible for building trusted advisor relationships with high-value customers and guiding them in maximizing the value of our platform.Key Responsibilities:Strategic Planning: Work closely with customers and internal teams to...
-
Customer Engagement Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time**Job Overview**We are seeking a Customer Engagement Strategist to spearhead our customer engagement initiatives, focusing on enhancing customer retention, increasing repeat visits, and growing brand loyalty across multiple restaurants. As a key member of our team, you will be responsible for designing and executing data-driven CRM and loyalty strategies to...
-
Digital Experience Strategist
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Salam Full timeAbout the RoleWe are seeking an experienced Digital Experience Strategist to lead our team in designing and implementing user-friendly and visually appealing interfaces.The successful candidate will be responsible for enhancing the digital user experience by:Developing user-friendly and visually appealing interfaces to improve the overall digital...
-
Customer Experience Strategist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Red Bull MOBILE Saudi offered by FNT Full timeJob Description:We are looking for a skilled professional to join our dynamic team at Red Bull MOBILE Saudi offered by FNT. In this role, you will be responsible for creating and managing Customer Value Management (CVM) campaigns, analyzing customer behavior, and executing retention, churn management, and cross-sell strategies.Key Responsibilities:Create...
-
Customer Experience Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya | لوسيديا Full timeJob DescriptionManage the Roadmap: Develop a comprehensive roadmap for the OmniServe product, ensuring alignment with market trends and customer feedback.Customer Empathy: Demonstrate strong customer empathy by understanding customer needs and translating them into actionable product requirements.Team Management: Collaborate effectively with developers, QA,...
-
Customer Success Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full timeTransform Business Outcomes with PromappNavigating the digital transformation journey can be complex and overwhelming. At Promapp, we empower organizations to streamline their processes, optimize performance, and drive growth.As a Customer Success Strategist, you will play a pivotal role in helping our clients achieve their business objectives by...
-
Immersive Experience Strategist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Verofax Limited Full timeAbout the JobWe are looking for an experienced Immersive Experience Strategist to join our team at Verofax Limited. The successful candidate will be responsible for developing strategic relationships with potential clients and negotiating sales deals.Main Responsibilities:Maintain and expand existing client relationships through regular communication and...
-
Sales Strategist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full timeAbout the RoleCisco Systems, Inc. is seeking a highly skilled Sales Strategist to join our team in Riyadh, Saudi Arabia.The ideal candidate will have 4+ years of experience in tech sales and a proven track record of closing business and exceeding targets. Strong services sales experience in IT and Telco or related industry and experience selling directly or...
-
Business Development Strategist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia DHL Germany Full timeUnlock Your Potential as a Business Development Strategist at DHL GermanyWe are seeking an experienced Business Development Strategist to join our team in Riyadh, Kingdom of Saudi Arabia. As a key member of our sales team, you will play a crucial role in driving business growth and development across the region.You will be responsible for developing and...
-
Customer Experience Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Lucidya Full timeKey Responsibilities:Identify and engage new business opportunities within the Public Sector and Large Enterprises in Saudi Arabia.Build and nurture long-term relationships with key stakeholders, decision-makers, and influencers in government entities and large corporations.Drive the entire sales cycle from lead generation to contract negotiation and...
-
Cloud Innovation Strategist, LATAM
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeJob OverviewWe are seeking an experienced Cloud Innovation Strategist, LATAM to join our team at Amazon. This is a fantastic opportunity to lead customer engagements and shape digital transformation programs in the region.About the RoleAs a Cloud Innovation Strategist, you will work closely with sales leadership to identify and qualify customers for our...
-
E-Commerce Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia ALKAFFARY GROUP Full timeWe are looking for an E-Commerce Strategist who can drive business growth through effective product management. As a key member of our team, you will be responsible for defining product visions and strategies, collaborating with cross-functional teams, and delivering exceptional value to our customers.
-
Enterprise Account Strategist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeDrive Sales Growth as an Enterprise Account StrategistSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. As an Enterprise Account Strategist, you will be responsible for developing and executing account plans to drive sales growth.You will gain a comprehensive understanding of...