Account Executive

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full time

Account Executive - Services Sales

Location: Riyadh, Saudi Arabia

Area of Interest: Sales - Services, Solutions, Customer Success

Job Type: Professional

Technology Interest: Service Provider

Job Id: 1438538

What You'll Do

The role is within the EMEA Services, Software & Strategic Sales Organization. Our Vision is to drive customer business outcomes and improve our relevance in core markets. We achieve lifecycle selling by integrating our services, software and adaptable commercial models, to provide outstanding customer results. We have 3 pillars of growth: customer relevance, talent acceleration and One Team, One Voice.

Our Team – SP Services Sales – is covering EMEA Service Providers. We are looking for an Account Executive services sales to cover our strategic Service Provider Saudi Telecom, headquartered in Riyadh, KSA. Our Team is passionate about positioning a broad portfolio of Cisco Services – Support, Consulting, Packaged and Learning Services across our cluster. Services Sales is a highly respected team of services professionals working closely with Cisco customers and Partners, driving the development of new business models, solutions & ways of working. The team cooperates with various Cisco organisations in driving services sales opportunities.

In the Account Executive – Services role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our largest account. The role will be crucial in growing Premium Services offerings and penetration within our customers and in improving our New, Recurring Annual Services ACV, a very important financial metric for Cisco.

You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner facing activities to conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the expert on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

Who You'll Work With

Success is directly associated with creating strong and meaningful customer relationships and attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, CX Delivery, CX SDA, CX Architectures, CX CMS, Legal, Finance and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

Who You Are

You have in-depth knowledge of selling processes (i.e., strategic account planning, extended resource engagement, sales cycle, etc). You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers.

You will also be responsible for weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction. You are able to demonstrate skills of negotiation with peers, partners and customers using a Win/Win philosophy.

You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative mentality and understand the value of the collective team with the ability to pull in crucial team members and complete to closure.

A self-starting sales professional with shown success in the technology services industry with a strong aim to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

Minimum Qualifications

BA degree - MBA or graduate degree preferred

4+ years of experience in the tech sales space

Proven sales track record of closing business and exceeding targets

Strong services sales experience in IT and Telco or related industry and experience selling directly or through channel partners

Have a good understanding of the SP market, trends and business dynamics

Uncovers and understands customer strategies and objectives; identifies and leads multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.

Solution selling skills aligned to each customer's unique business problems and strategic objectives

Ability to develop positive relationships based on deep understanding of the customer's perspective

Collaborate and drive cross functional team within Cisco through influence to desired outcomes

Strong Arabic and English language skills and ability to work with different cultures and nationalities often working virtually

Persistence & resourcefulness – being able to challenge & not take 'no' as an answer

Some travel may be required

Desired Qualifications

Knowledge of Cisco's or a competitor's Professional / Advanced Services portfolio

Expertise in Outside-In / Consultative selling

Understanding of Key Drivers and Strategic Imperatives of relevant Industry

Excellent communication skills (facilitating meetings and briefing senior management)

Track record of selling services in the Middle East region

Strong leadership skills and pro-active approach

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

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