Client Relationship Executive

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Creation Business Consultants Full time

Responsible for all company incorporation and amendments (documentation process completion), labor and immigration applications, client proposal research and preparation, client banking preparation and legal compliance on all contractual relations for delivery of the Operations Department goals. Overall responsibility involves managing office activities, providing administrative support to the Country Manager, Government Relations, and Operations team, ensuring smooth office operations, and delivering excellent customer service as the primary point of contact for clients.

Key Accountabilities

Clients:

  • Liaise with Ministry of Labor, Immigration Department, Police Department, Economic Department, Chamber of Commerce, Municipality, Civil Court, Ministry of Foreign Affairs, Embassies, Free zone authorities, and all other relevant government departments and authorities for accurate and timely information as required for operational tasks.
  • Provide excellent customer service and communicate efficiently internally and externally.
  • Receive clients' documentation from CBC operations team and make the necessary arrangements in relation to translation, attestation from various ministries, scanning and saving all documents in the designated folder electronically and physically.
  • Complete, manage and update files, receipts and official documents of clients and share with the Operation Team and update on Task Sheet daily.
  • Create accounts and apply for clients' online applications through the various portals, then assign and distribute the work for the GROs to complete online and on the ground daily.
Office:
  • Report and resolve any office facility-related issues promptly.
  • Professionally answer and screen all incoming phone calls and forward phone calls to relevant people and departments.
  • Organize and update the office and clients' contact information and filing.
  • Schedule office meetings and online meetings with calendar invitations.
  • Vetting and strengthening CBC's relation with our existing suppliers and finding new ones to ensure the continuity of our business.
Key Responsibilities

Clients:
  • Liaise and execute works of clients with all government, non-government departments and all portals and ensure accuracy and timely lodgments.
  • Assist in managing GRO's and allocating tasks daily.
  • Obtain up to date and accurate information regarding all government-related processes and disseminate information to relevant CBC teams.
  • Assist and prepare timely and accurate proposals and information to support the administration and business development departments.
  • Ensure the CRM system, company compliance, Know Your Client (KYC) and Anti Money Laundering (AML) processes and filing systems are updated for all clients.
  • Draft, follow, and complete all company Standard Operating Procedures (SOP) and requirements in the UAE, KSA and respective jurisdictions in alignment with the regulations of CBC and the authorities.
Office:
  • Receive, manage, and record mail, documents, packages, and courier deliveries.
  • Liaise with visitors and clients to ensure our support services are of the highest quality.
  • Adopt and implement feedback from clients and managers.
  • Prepare and maintain a list of suppliers with all contact details in the CRM system and update the list on a regular basis.
  • Timely follow up and problem solving regarding any administrative and office maintenance.
  • Develop and sustain valuable relationships between CBC and suppliers.
Requirements
  • Degree qualified in business administration, compliance, or relevant field.
  • Fluency in both Arabic and English is mandatory.
  • 2+ years working in corporate services or professional services within KSA.
  • Proven operational, project management and customer support record for 2 years.
  • Proficiency in MS Office and CRM software (e.g., Zoho).
  • Basic project management and coordination skills preferred.
Benefits

Why Join Us?

At Creation Business Consultants, we're committed to fostering a supportive, innovative, and growth-focused workplace. Here's what you can look forward to:

  • Impactful Work: Be part of a forward-thinking organization that drives meaningful change across the UAE and GCC markets.
  • Collaborative Environment: Work in a fast-paced setting where your contributions are recognized and valued.
  • Professional Growth: Support key leadership and build a strong professional network alongside industry leaders.
What We Offer
  • Attractive Rewards: Performance-based bonuses, participation in the profit-sharing scheme, and eligibility for the CBC equity plan.
  • Learning & Development: Access to the CBC Academy for continuous skill development and career growth.
  • Competitive Benefits:
    • Attractive salary package, commission structure, and exclusive discounts.
    • Extra annual leave for 2+ years of commitment.
    • Comprehensive health package and additional benefits.
  • Networking Opportunities: VIP access to industry-leading events and networking platforms.
  • Team Culture: Regular team-building activities and social events to foster collaboration.
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