Senior Manager – Customer Success

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia NielsenIQ Full time

Senior Manager – Customer Success & Market Research

Full-time

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com

Job Description

Role Purpose: Lead key accounts and project executions for strategic clients in the vertical and act as consultative partner.
Reporting to: Customer Success Lead – PnP, FS/EV

Accountabilities

(The accountabilities listed below are only indicative; they are not meant to be exhaustive)

  1. Accountable for developing relationships with key clients and servicing their research requirements; explore & generate cross-sell/upsell opportunities.
  2. Demonstrate expertise across research types – Brand Health tracking, C-SAT/MS, U&A, etc. studies.
  3. New opportunity prospecting, taking research brief, developing relevant research proposals through suitable research design and sample plan – aligned to the brief and business objectives.
  4. Involved in and guide team members in all research-related stages like questionnaire development, data analysis, report writing, and client presentation to drive smooth project execution independently or with support.
  5. Provide advice on project execution, inform clients on progress, and give specific instructions to other departments regarding the collection and electronic processing of information.
  6. Handle client queries or complaints and client stakeholder management.
  7. Provide advice and consultation to clients and staff.

Qualifications

  1. 9+ years of relevant working experience in Market Research with quantitative research projects.
  2. Strong client focus and understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate representation of data in reporting and insights.
  3. Ability to understand all technical aspects of research to carry out internal and client-based conversations.
  4. Understanding of analysis tools and data interpretation, excellent numerical skills.
  5. Able to influence and persuade to develop long-term sustainable relationships.
  6. Strong communication skills and excellent presentation development and delivery skills.
  7. Displays maturity and creative problem-solving skills in handling crises.
  8. Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally.
  9. Knowledge and exposure to more than one market is an added advantage (preferably worked in the international arena/client side/agency side).

Additional Information

Our Benefits

  1. Flexible working environment
  2. Volunteer time off
  3. LinkedIn Learning
  4. Employee-Assistance-Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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