Operations Coordinator
3 weeks ago
To ensure the smooth enablement and processing of customers' shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.
Responsibilities- Receiving bookings from Customers to arrange shipments from the point of origin to the final delivery point.
- Instructing overseas partners to arrange shipments from the point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
- Provide quotations to partners and customers.
- Communicate and update customers regularly on the status of their shipments.
- Request information from customers for the preparation & submission to the Customs system and delivery to the customer avoiding unnecessary delays.
- Negotiate the rates with partners, carriers, and local transporters to guarantee the best cost for customers' inquiries.
- Create jobs in the operating systems.
- Liaise with Shipping lines, LCL operators, and service providers, arranging release, delivery, and payment of charges promptly.
- Resolve service failures, delays, or problems with partners, Shipping lines, LCL operators, and service providers to the satisfaction of the customer and the company.
- Update and maintain shipping line rates and customer schedules.
- Maintain and pass KPI service standards.
- Support the management, account managers/sales by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
- Work effectively with other team members to ensure good operating procedures and practice.
- Bachelor's degree, preferably in a related study.
- Minimum 2-3 years working experience in Freight Forwarding.
- Proficient in Microsoft Office.
- Possesses operational knowledge of regulatory procedures and governmental requirements.
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