Assistant Key Account Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Jussur Emdad Human Resources Company Full time

Key Account Assistant Manager is responsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customers are satisfied and that sales improve.

Job Accountabilities & Activities:

  • Maintain contact with clients to obtain customer feedback regarding product/service quality.
  • Assist clients in resolving issues and complaints concerning purchased products or services.
  • Build and establish good work relationships with clients to facilitate increased patronage and revenue.
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  • Oversee all post-sales services provided to clients to ensure customer satisfaction.
  • Inventory and solve customer problems and assess the level of service provided to the client and prepare reports for this task.
  • Monitor staff performance and prepare reports for this task.
  • Monitor the follow-up of ATM cards, insurance cards, Iqama cards accommodation, etc.
  • Develop and organize the section by improving procedures, restructuring the department and preparing reports for this task.
  • Develop criteria to measure the performance indicators of the department and to measure the quality of the submission and prepare reports for this task.
  • Monitor and follow up with the monthly invoice payments of business clients and collect payments from customers.
  • Manage delivery workers to customers and receive workers who return from customers.

Education & Certifications:

Required Years of Experience: 5 Years' Experience in the Business (Customer Services)

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Human Resources Services

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