Channel Team Lead
2 weeks ago
Job ID: 2911746 | Q-Express Documents Transport
To help us maintain our high standards of service, we are seeking an experienced and accomplished Hub Channel Team Lead, to drive both innovation and execution in our busy Transportation network.
Your responsibilities:
- Support the overall, daily management of operational duties, deputizing for the Hub Account Managers as required.
- Prioritize and continually improve safety at the delivery station.
- Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment meets and exceeds operational KPIs.
- Monitor coordinator and associate performance, coaching them as needed, and partner with supporting departments to improve logistics processes and operations.
- Communicate with delivery service providers to set expectations and enhance quality.
- Interview candidates for associate roles.
- Brief and monitor the workload of all associates, ensuring all administrative tasks are completed accurately.
- Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking and reporting on site performance.
- Help with training and mentoring new Associates, ensuring they have the knowledge to perform their tasks successfully.
- Resolve any process-related issues as needed.
- Be flexible to work in different shifts and do overtime when required.
- Resource your function from a personal standpoint, including training needs, absence and performance management, and monitoring department productivity.
Key job responsibilities:
- Supervise the dispatch of shipments in the stations for Hub.
- Timely monitoring of the cost of Supply runs.
- Manage Metrics.
- Identify opportunities and areas of improvement with stores on the delivery process.
- Leverage maps to analyze the distribution of active stores and ADE Scouting.
- Dive deep on Store performance metrics.
- Participate in continuous improvement projects.
- Actively participate in meetings with station stakeholders to present program quality metrics.
- Work with Field Team members within your territory to improve operational aspects that impact the customer experience.
- Supervise the execution of Debrief, monitoring on-road shipments.
- Management of capacity, performance analysis for volume balancing.
- Provide support to our partners in the delivery processes.
About the team:
The Hub program is part of Amazon's fast-growing and always evolving rural and urban delivery program. We partner with customer-obsessed small business owners who deliver to Amazon customers, raising the bar for the delivery experience in complex last mile scenarios. Today, we are building the Hub network in UAE, Egypt, Japan, Mexico, Spain, and the US, while planning for global reach
- UAE national with family book.
- Experience with planning, performance metrics, and process improvement.
- Experience managing teams.
- Experience in logistics.
- Experience with data analysis.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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