Airport Sales Team Leader
7 days ago
Bachelor of Business Administration (Management)
Nationality: Any Nationality
Vacancy: 1 Vacancy
Job Description
This role is responsible for leading a team of airport sales officers, ensuring all staff understand and deliver flyadeal goals, revenue targets, and commercial objectives, assess performance, and provide support and development.
Key Responsibilities
- Day-to-day supervision of the airport sales team, within agreed guidelines and policies, continually identifying and delivering cost efficiencies and revenue and process improvements.
- Achieve revenue targets, using data to identify high performers and replicate their success across the teams.
- Responsible for revenue generation through agents selling, cross-selling, and upselling.
- Maintain a thorough knowledge of all flyadeal products, services, and systems, providing accurate information and updates at all times.
- Generate and maintain necessary reports as requested.
- Analyze team reports to assist in identifying areas of training needs to improve team performance.
- Resolve escalated customer issues without delay, enforcing flyadeal policies and procedures, escalating to management for further review where required. Ensure clear escalation protocols are implemented and practiced on a regular basis by the team regarding potential issues.
- Directly supervise and coach the team, identifying development needs to meet standards.
- Ensure that all team sales, as per daily sales reports, are accurately reconciled and as per SOP.
- Ensure the team is kept updated with product updates, revenue targets, and other key operations/commercial information.
- Ensure all team members are fully trained in all SOPs and systems and capable of achieving revenue targets.
- Produce regular reports to management, analyzing data to provide actionable insights and recommendations with respect to revenues, policies, and products.
- Ensure flyadeal brand materials and physical working spaces meet company standards.
- Actively engage with management to produce own personal development plan, identifying development needs to support career growth and exceed KPIs.
- Develop strong and lasting working relationships with all airline departments to ensure the smooth operation of the business.
- Manage punctuality, produce shifts, and administer leave requests.
- Provide cover for shifts as required to ensure the office is manned 24/7.
- Assist management with hiring processes and new team member training.
Minimum Requirements
- Bachelor's degree or equivalent in any related field.
- Minimum of 4 years of job-related experience.
- Experience in core airline systems and processes is preferred.
- Revenue and customer service KPIs and measurements.
- Reporting and presentation skills.
- Ability to understand and interpret customer needs.
- Working knowledge of Microsoft Office tools.
Company Industry
- Airlines
- Aviation
Department / Functional Area
- Business Development
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