Molecular Biology Specialist
6 days ago
Zahrawi Group is a leading healthcare company in the GCC region, operating across UAE, KSA, Qatar, Bahrain, and Oman. We supply high-quality products and services to hospitals, clinics, laboratories, and analytical industries.
The successful candidate will be accountable for training customers on our products and providing application technical support. They will participate in the development of molecular biology unit strategies for Zahrawi KSA and support the sales team in this endeavor.
Key Responsibilities:
- Adhere to all Zahrawi policies and procedures as applicable.
- Conduct market research to identify new potential customers and analyze market trends to understand new products in the market.
- Plan and assist with new product releases and events.
- Maintain technical knowledge by attending educational workshops and reviewing professional publications.
Market Knowledge and Business Development
The incumbent will conduct scientific discussions with end-users to find out their new requirements and opportunities. They will discuss with end-users to update and educate them on new products and possibilities. Additionally, they will learn about the weaknesses of competitors and strengths of our products and update our team accordingly.
Application and Technical Assistance
The successful candidate will provide technical assistance, troubleshooting, and training to existing and potential users of MBU products. They will introduce and provide demos of new products to end-users. Furthermore, they will match and fill project specification sheets and requirements, prepare consumables lists, and attend customer calls regarding supply and inform the sales team.
Service Team Coordination and Communication
The incumbent will coordinate with service engineers for installation, preventive maintenance, and rectifications, and plan training accordingly. They will communicate with principals on technical information and address customer queries that cannot be resolved internally.
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