Senior Technical Support Executive

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Zahrawi Group Full time

Job Summary

The Zahrawi Group is a prominent player in the GCC Healthcare Industry, operating across multiple markets. Our organization supplies and distributes high-quality products and services to various sectors, including hospitals, clinics, laboratories, and analytical industries.

We are currently seeking an accomplished Senior Technical Support Executive to join our team. The ideal candidate will possess extensive experience in Hematology and Biochemistry, along with excellent interpersonal and communication skills.

Key Accountabilities

  • To provide exceptional technical support and guidance to customers on our Molecular Biology Unit products.
  • To conduct thorough market research to identify potential customers and analyze market trends to stay abreast of new products and technologies.
  • To maintain up-to-date knowledge of industry developments through continuous education and participation in professional societies.
  • To collaborate closely with our sales team to identify opportunities and develop effective solutions.
  • To ensure seamless customer service through prompt issue resolution and proactive communication.

Requirements

  • Bachelor's degree in a relevant field (Medical Laboratory/Biotechnology).
  • A minimum of 1-2 years' experience in Hematology and Biochemistry.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.


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