Key Account Manager

1 day ago

Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

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RETAIL & DISTRIBUTION · Riyadh

Key Account Manager - Luxury Tech - Dyson Distribution

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Dyson is looking for a driven and high-energy professional with a background in product management and sales to join our team as a Key Account Manager. This individual will play a key role in managing Dyson's strategic reseller partners and driving our distribution growth in the Kingdom of Saudi Arabia (KSA). As a Key Account Manager reporting to the National Distribution Manager, you will own the relationships with key retail and channel partners, ensuring the successful sell-in and sell-out of Dyson products across multiple categories.

Responsibilities:

  1. Serve as the primary point of contact for Dyson's strategic reseller partners, ensuring a strong and productive relationship.
  2. Develop and execute distribution strategies for Dyson products across consumer electronics, home appliances, beauty, and other relevant categories within KSA.
  3. Maintain CXO-level relationships within key channel partners and drive the strategic growth ambitions of Dyson in the region.
  4. Collaborate with cross-functional teams (e.g., marketing, operations, supply chain) to ensure partners receive timely support and solutions tailored to their needs.
  5. Work closely with reseller partners to forecast and establish accurate sales plans, aligning with Dyson's business objectives.
  6. Be accountable for meeting monthly and quarterly revenue targets, managing both sell-in and sell-out performance to ensure the achievement of revenue goals.
  7. Lead demand planning and sales forecasting across a range of reseller channels, ensuring alignment with supply and distribution requirements.
  8. Partner with Dyson's marketing team to drive impactful channel marketing initiatives, managing MDF budgets and measuring ROI on retail campaigns.
  9. Support Distribution Manager with negotiating and managing contractual relationships with resellers, ensuring mutually beneficial agreements and optimal gross margin management for Dyson.
  10. Foster strong relationships with key retailers, e-commerce platforms, and strategic alliances with group retail companies, expanding Dyson's reach in KSA.
  11. Collaborate with the marketing and communications teams to co-create impactful launch events, retail marketing plans, and promotions to drive customer engagement and sales growth.
  12. Manage a full year active calendar for channel-wise promotions, ensuring that Dyson products are prominently featured and supported.
  13. Measure and evaluate support processes to drive continuous process improvements, ensuring the success of reseller partners.
  14. Identify opportunities within the sales process that can be enhanced or simplified through technology, driving improvements in systems, tools, and operations.

What you'll need to succeed

  1. Bachelor's degree with a minimum of 5+ years of experience in sales, product management, or category management within an electronics distributor/reseller environment in the KSA region.
  2. Retail and merchandising experience is strongly preferred, with a deep understanding of how Dyson's products can be positioned in the market.
  3. Proven relationship-building skills, with the ability to engage and influence key stakeholders at all levels, including CXO.
  4. Positive attitude with the fortitude to navigate through evolving operational challenges in a fast-paced environment.
  5. Strong attention to detail and execution capabilities, ensuring that strategies are implemented effectively and efficiently.
  6. Analytical mindset with a passion for problem-solving and the ability to make data-driven decisions.
  7. Ability to thrive in a dynamic, constantly evolving environment, managing multiple priorities effectively.
  8. Exceptional communication skills, both written and verbal, with fluency in Arabic and English.
  9. High Emotional Intelligence (EQ) and a genuine passion for helping people – internally and with partners.
  10. Creative problem-solving abilities, with the agility to adapt and innovate in the face of challenges.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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