Guest Experience Associate

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

Sofitel is seeking a skilled Royal Service Agent (Telephone Operator) to deliver exceptional guest experiences.

Responsibilities

This critical role requires strong communication and interpersonal skills, enabling effective collaboration with colleagues and guests alike.

  • Manage incoming and outgoing calls with professionalism and courtesy
  • Control wake-up calls, ensuring timely assistance to our guests
  • Provide expert guidance on international calls and directory queries
  • Develop a comprehensive understanding of hotel fire, life, and safety systems to ensure a secure environment for guests and staff

Requirements:

  • Excellent written and verbal communication skills to engage effectively with guests and colleagues
  • Able to work independently and as part of a team, promoting a positive and collaborative atmosphere
  • Demonstrated ability to prioritize tasks and manage multiple responsibilities simultaneously
  • Highly developed problem-solving skills, thinking critically to resolve complex issues and conflicts


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