Director of Waterpark Operations

4 days ago

Makkah, Makkah Province, Saudi Arabia Rixos Hotels Full time
Director of Waterpark Operations

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Job Summary:
The Director of Waterpark is responsible for overseeing the strategic planning, operation, and management of the waterpark facilities within Rixos Hotel. This role involves ensuring a high-quality guest experience while maintaining safety, operational efficiency, and profitability. The Director will lead a team of staff, develop waterpark programs, and collaborate with other hotel departments to enhance the overall guest experience.

Key Responsibilities:

  • Leadership and Management:
    • Lead, train, and supervise the waterpark staff, ensuring they deliver exceptional guest service.
    • Create an engaging and positive work environment that fosters teamwork and high performance.
    • Develop and manage department budgets, ensuring cost efficiency and revenue generation.
  • Safety and Compliance:
    • Ensure compliance with all health and safety regulations and industry standards.
    • Implement and maintain safety protocols to minimize risks and protect guests and staff.
    • Conduct regular inspections of the waterpark facilities and equipment to ensure optimal functionality.
  • Guest Experience:
    • Develop and implement programs and activities that enhance guest enjoyment and engagement in the waterpark.
    • Actively seek guest feedback and implement improvements based on input.
    • Respond promptly to guest inquiries and resolve issues to ensure a positive experience.
  • Operational Management:
    • Oversee daily operations of the waterpark, including staffing, scheduling, and guest services.
    • Monitor and manage inventory and supplies for waterpark operations.
    • Collaborate with maintenance teams to ensure the waterpark facilities are well-maintained and operational.
  • Marketing and Promotions:
    • Work with the marketing team to develop promotional campaigns for the waterpark.
    • Analyze market trends and competitor offerings to identify opportunities for growth.
    • Organize special events and activities to attract guests and enhance the waterpark's appeal.
  • Collaboration with Other Departments:
    • Collaborate with front office, guest services, food and beverage, and other departments to ensure seamless integration of services.
    • Participate in departmental meetings and contribute to overall hotel strategy and planning.

Qualifications:

  • Bachelor's degree in Hospitality Management, Recreation Management, or a related field preferred.
  • Minimum of 5 years of experience in a leadership role within a waterpark, resort, or entertainment setting.
  • Strong knowledge of safety regulations, waterpark operations, and industry best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to create innovative programs that enhance guest engagement and satisfaction.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Preferred Skills:

  • Certification in CPR, first aid, and other relevant safety training.
  • Familiarity with budgeting and financial management in a hospitality context.
  • Experience in marketing and promotions within the hospitality industry.
Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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