Director of Conference

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time
Scope of Position

Responsible for the achievement of financial targets related to Conference and Events, Outside Catering revenue. Responsible for ensuring the effective and efficient operation of the Conference & Events department and maximizing revenue by reviewing and revising revenue strategies and identifying trends. Actively contributes towards revenue generation through management of the Conference & Events team and systems, provides accurate information on both the internal situation and the external climate in which the hotel operates. Prepares and holds weekly department meetings focusing on conversion of business. Prepares weekly and monthly forecasts and assists in completion of budget preparation. Ensures coverage of local market for meetings, events and outside catering. Has excellent working relationship with operations team.

Responsibilities
  1. General:
    • Understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
    • Ensure compliance with the MOHG Code of Conduct and all business activities comply with the general law, rules, regulations, and other requirements.
    • Support all aspects of the Mandarin Oriental, Al Faisaliah Riyadh People & Culture Strategic Policy.
    • Support all learning and development activities:
      • On The Job trainers and trainings.
      • Group Training Technique trainers and trainings.
      • Update and maintain a complete Training Matrix for your department.
      • Update and maintain Job Description and Job Specification Matrix for your department.
    • Prioritize and document colleagues' career path and development needs in accordance with the MO Profile online system.
    • Hold monthly meetings with all colleagues to provide a forum for voicing concerns and sharing departmental and hotel information.
    • Safeguard stored information and not divulge personal data concerning guests, customers, or colleagues without appropriate authority.
    • Adhere to the hotel's policies regarding the use of network, computers, or internet access.
    • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
    • Ensure compliance with the MOHG Social Media Policy.
    • Maintain zero tolerance on all forms of harassment or discrimination.
    • Act as a hotel ambassador at all times.
    • Carry out any additional duties requested by management related to hotel operational activities.
  2. Departmental:
  3. Customer Focus:
  4. Colleague Relations:
  5. Administrative Duties:
    • Prepare weekly and monthly forecasts.
    • Prepare for the weekly Revenue Meeting.
    • Ensure that all booking systems are maintained to achieve optimal results.
    • Tabulate all sales related activities, leading by example.
    • Monitor team and ensure that team plans and records all sales related activities.
    • Organize Conference & Event Sales weekly meetings to track conversion.
    • Organize weekly meetings with Conference & Events Operations team to review on the books outlook.
    • Keep up to date with market trends and utilize all Business Intelligence reports available.
    • Attend weekly Revenue Meetings with recommendations and updates.
    • Maintain up to date records of performance reviews of the team.
    • Conduct one to one meetings weekly with team.
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