Commercial Trading Manager

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The E-Commerce Merchandiser is responsible for merchandising and trading across Marks & Spencer's e-commerce platforms and third-party channels, focusing on driving performance in key categories such as Clothing, Home, Beauty, and Food.

This role ensures product content, availability, and promotions are strategically optimized to deliver a market-leading customer experience and achieve business goals. The job holder will work closely with cross-functional teams, including Buying, Demand Planning, Content, Marketing, and Design, to ensure seamless strategy alignment. Additionally, they will support the Senior Online Merchandiser in maintaining M&S's high standards and in implementing innovative solutions to enhance the customer journey.

Key Responsibilities

General Duties:

  • Monitor web analytics as per principal guidelines.
  • Develop and execute improvement plans to enhance the customer experience.
  • Incorporate best practices to ensure seamless online-to-offline flow.
  • Manage online merchandising and category listings to drive performance.
  • Prepare reports and analyze conversion numbers and KPIs.
  • Leverage sales insights for demand management and forecasting.
  • Develop and execute SEO and PPC marketing strategies.
  • Plan, execute, and manage promotions effectively.
  • Keep the e-commerce site engaging with updates such as banners and blogs.
  • Build and maintain strong relationships with internal and external stakeholders, particularly Buying and Brand teams.
Required Skills and QualificationsEducation & Experience:
  • Previous experience in a range/category role or similar position.
  • 2–4 years of experience in a commercial role, preferably in Health & Beauty.
  • Graduate or graduate-caliber qualification.
  • Strong understanding of retail processes and operations.
Technical Skills:
  • Proficiency in MS Office tools.
  • Experience with e-commerce content management systems.
  • Analytical and numerical skills, with knowledge of key drivers in the Beauty and Skin Care market.
  • Alignment with Al-Futtaim's culture and values.
  • Ability to work in a fast-paced environment and deliver results promptly.
  • Resilient, driven, and goal-oriented.
  • Passionate with a can-do attitude.
  • Strong eye for product and trading opportunities.
  • Excellent attention to detail and commercial skills.
  • Team-oriented, capable of working cross-functionally in a collaborative environment.
  • Results-driven, with a focus on implementing and delivering new ideas.
  • Ambition grounded in realistic expectations.
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