Managed Services

3 days ago


Riyad Al Khabra, Saudi Arabia Master-Works Full time

We are looking for an experienced Managed Services & O&M Director to oversee and drive the full lifecycle of our managed services and operations and maintenance (O&M) business. The role requires a strong leader with a proven track record in IT management, project delivery, and strategic business planning. The ideal candidate will have expertise in directing sales, pre-sales, PMO, and support teams, while fostering strong relationships with stakeholders and partners.

Key Responsibilities :

  • Lead and manage the entire business cycle of Managed Services and O&M from initiation to cash.
  • Develop and implement strategic plans to expand and evolve the business while ensuring operational excellence.
  • Direct cross-functional teams, including sales, pre-sales, and PMO, ensuring alignment with organizational goals.
  • Build and maintain strategic partnerships with vendors and stakeholders to enhance service delivery and profitability.
  • Oversee the preparation and submission of technical and financial proposals, ensuring competitiveness in pricing and delivery quality.
  • Define profit margins and lead participation in competitive tenders.
  • Ensure alignment with digital transformation goals to deliver innovative IT solutions.
  • Provide advisory on strategic vision and organizational future planning.

Requirements

Requirements :

  • 10+ years of experience in IT management, with extensive expertise in managed services, O&M, and IT project delivery.
  • Demonstrated ability to lead large teams, manage complex projects, and deliver results in dynamic environments.
  • Strong knowledge of ITIL, PMP methodologies, and digital transformation strategies.
  • Excellent communication, leadership, and negotiation skills.
  • Proven track record in stakeholder and vendor management.
  • Experience in preparing RFPs, pricing tenders, and crafting winning technical proposals.
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