Corporate Services Manager

3 days ago

Riyad Al Khabra, Saudi Arabia Foreign, Commonwealth & Development Office Full time

The Foreign, Commonwealth & Development Office is an inclusive and diversity-friendly employer that values difference, promotes equality, and challenges discrimination. As a Corporate Services Project Manager, HR and Recruitment, you will play a key role in supporting the organization's objectives by leading projects for the KSA Network and managing HR support, finance, policy, and compliance.

Job Description
  • Main Responsibilities:
  • Serve as the main HR point of contact for the Middle East and North Africa (MENA) Regional HR Hub based in Abu Dhabi, ensuring that line managers and staff are aware of the process to contact the Regional HR Hub and that Regional HR Hub processes are fit for purpose locally.
  • Manage the administration of contracts and personnel files held locally and assist line managers with their responsibilities within the HR processes including, but not limited to, recruitment, performance management, and employee relations issues.
  • Issue all probation letters, employment contracts, and retirement letters in a timely manner, ensuring soft and hard copies are filed centrally.
  • Lead on the annual staff survey collection, using outcomes to inform training plans.
  • Co-ordinate with Accounts Manager / Regional Pay & Benefits Team to ensure payroll records are accurate and up to date.
  • Collate new starters and leaver information. If required present a brief introduction at the monthly Town Hall meeting.
  • Maintain list of vacancies in the KSA Network and recommend efficiencies within team structures.
  • Manage and further develop the KSA Network-wide employee induction process, a monthly programme held for all new employees.
  • Review and feed into policy on legal matters, liaise with the MENA Regional HR Hub on KSA labour law, and provide updates to Senior Management Team.
  • Manage the annual appraisal cycle, including organising a quality control committee to ensure that the process is consistent across Posts / Missions.
  • Review the KSA Network Ts&Cs and identify any anomalies between current Ts&Cs, FCDO guidance, and local labour law. Work closely with the MENA Regional HR Hub and local Honorary Legal Advisor (HLA) to ensure all proposals are in line with law. Present the proposed changes to the Senior Leadership Team for approval. Lead on presenting the proposed changes to the Country Based Staff Association (CBSA) for their review and comment. Once approval has been received, re-write the main Ts&Cs handbook along with all corresponding policies.
  • Co-ordinate and manage with Accounts Manager, staff reward and benefit schemes and agree recommendations with the committee.
  • Manage the medical and life insurance schemes, including procurement of contract and maintaining a relationship with the provider's account manager.
  • Lead on ad-hoc projects for Corporate Services, including Locally Employed Staff Travel Assistance Scheme (LESTAS), Terms and Conditions of Service (Ts&Cs), VAT returns, and any ad-hoc projects.
  • Lead on the annual review of flights for eligible Country Based Staff (CBS) under LESTAS, and update policy to reflect any changes required. Lead on the annual LESTAS Committee for agreement on policy changes, flight costs, and raise any queries raised by the committee to the Senior Leadership team for review.
  • Lead on the annual VAT returns for the KSA Network (Riyadh & Jeddah), liaising with the Zakat, Tax, and Customs Authority (ZATCA) and the wider Embassy to ensure all relevant claims are submitted within the deadline and respond to any audit queries raised by ZATCA.
  • Lead on automating key systems within Corporate Services to reduce man-hours on routine tasks, e.g., monthly payslips, booking systems, and a central corporate services homepage with useful guidance / links and a service helpdesk.
  • Support the L&D Committee to manage the training budget of approximately SAR 150,000.00 per annum.
  • Cover additional Corporate Services duties as requested by the Head of HR, Finance, Policy and Compliance and the Deputy Director of Corporate Services.
  • Line management of two (2) x Corporate Services staff members.

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