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Service Excellence Manager

1 week ago

Riyad Al Khabra, Saudi Arabia Tabby Full time

We are Tabby, a forward-thinking company seeking a Service Excellence Manager to oversee our contact center operations in KSA.

Key Responsibilities
  • Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  • Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  • Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.

To excel in this role, you will need:

  • Bachelor's degree in Business Administration or a related field.
  • 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  • Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.