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Lead Statistical SAS Programmer Oncology

4 months ago

Riyadh, Saudi Arabia Fortrea Full time

Job Objective


To respond to customer quires and requests through phone, email, web chat update necessary systems and details about the interaction and caller details


Job Roles and Responsibilities

Answering telephone calls in a timely manner and providing helpful accurate information to

Demonstrate high level of empathy during interactions with the

Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if

Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line

Keeping database up to date

Ensure adherence to company policies, procedures and

Providing good customer service to callers by always demonstrating showing positive

Attend training courses relevant to the role and implement the training as

Establishing and maintaining effective working relationships

Communicating effectively verbally and in writing in both Arabic and

Work as a team with other colleagues to carry out work

To understand the need for and maintain strict confidentiality at all times



Requirements

Skills:


-Key Interactions

Customers

Team Leaders

Support Team

HR

IT Team


-Skill & Experience

Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage

Excellent written and verbal

Solution focused and High problem solving skills

Excellent time management and self-organizing

Good typing speed

Experience with usage of MS Windows and MS office and related tools


-Educational Qualification

High School and Above


-Behavioral Skill

Highly Empathetic

Ability to work under pressure

Flexible hours

Patient, Motivated self-starter

Excellent communication with the team

Presentation and negotiation talent

Displays positive professional outlook and behavior